Manager - Transitional Living Services at Friends of Youth – Seattle, Washington

The Manager of Transitional Living Services, develop, implement, and oversee the appropriate delivery of services to youth and young adults who are homeless. They help to ensure stability and the development of the skills necessary for clients to move from homelessness to permanent independent living arrangements.

The Manager of Transitional Living Services ensure clients’ needs are met with the fewest possible barriers.

FLSA Status: Exempt, salary

Union Status: Non-union

Reports To: Director of Housing and Support Services

essential duties

Supervisory Tasks

Work collaboratively with Human Resources, to recruit, interview, select, onboard, train, supervise and evaluate employees. Assist the Director with the development of onboarding and learning programs based on contracts, grants, licensing, and Council on Accreditation (COA) requirements. Alert the Director and Human Resources, of any job performance issues which may require disciplinary action. Supervise andfacilitateweekly supervision meetings with the Case Managers. Ensureall supervision notes aremaintainedand current for all employee-held meetings. Manage the Emergency Phone Line on a rotating basis. Lead and/orassistwith planning and hosting regular team meetings. Ensure adequate training for employees including specific emphasis on the principles of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development.

Ensure employees are familiar with overall agencypersonnelpolicies and procedures and job descriptions.

Service Design and Delivery Tasks

Ensure compliance with major grants, contracts, datacollectionand reporting requirements. Become familiar with andmonitorimplementation of the requirements of funding/referral agencies. Maintain a positive working relationship with the key employees of the funding/referral agencies. Prepare required andtimelyreports for funders. Meet weekly withDirectorto discuss and review program operations and policies, initiate discussion on areas of concern and report on the status of clients. Ensureminimumprogram vacancies throughtimelyplacement of appropriately screened youth and young adults. Maintain, review, and approve,requiredcase notes, documentation, and reports. Adhere to the agency’s policies, procedures, Council on Accreditation, and funding requirements.

Client Focused Tasks

Ensure the development of individualized living plans for clients. Ensure thetimelycompletion of forms and reports required by the agency and all funders. Oversee proper delivery of support services to clients, such as employment, rentalassistance, housingstabilityand supportpermanent housing. Oversee completion of quarterly Performance and Quality Improvement (PQI) reviews and summaries.

Community Relations

Maintain a positive working relationship with Administration, health providers, faith-based organizations, and other groups who might provide services or refer clients.

Establish andmaintainstrong connections with community agencies and other relevant resources toidentifyneeded services for youth. Represent the agency on inter-agency taskforces, networks, etc. Connect with other providers to share program information and coordinate services.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

job requirements

a. Education and Experience

Bachelor’s degree in a human-service field preferred. Five years of relevant working experience, including supporting young people experiencing homelessness or housing instability. Minimum of 2 years supervisory or management experience. Demonstrated knowledge ofMS365Power Platform.

We offer: