Senior Claims Manager at Grange Insurance Association – Seattle, Washington

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

Position Overview:

The Senior Claims Manager is responsible for leading a team of adjusters and/or managers while providing advanced technical oversight, project leadership, and analytical insight to continuously enhance the claims experience. The ideal candidate is forward-thinking and has a proven track record of successfully guiding teams through complex, litigated and non-litigated Commercial and Personal lines Casualty claim files.

A Few Key Responsibilities (Essential Functions**):

Operations & File Management

Oversee daily claims operations, ensuring balanced workloads and high-quality file handling.

Identify and monitor high-severity/complex claims; participate in reserving and resolution discussions.

Implement and maintain quality assurance through monthly audits.

Leadership & Strategy

Contribute to Claims Leadership vision, strategy, planning, and goal execution.

Lead process improvement initiatives and drive performance enhancements through data analysis.

Collaboration & Relationship Management

Partner with independent service providers for timely, accurate claims resolution (casualty, property, auto, catastrophe)

Build and maintain strong relationships with agents, policyholders, vendors and internal teams.

Qualifications & Skills:

REQUIRED:

• Bachelor’s degree and 8 years prior experience handling large, complex litigated and non-litigated Commercial and Personal lines claims and 5 years of management experience; experience may substitute for education
• Demonstrated success in leading teams to achieve and exceed organizational goals through strong execution and results-driven leadership.
• Strong customer service orientation, including internal and external customers.
• Ability to communicate effectively with all levels of the organization, customers, vendors and service providers.
• Ability to quickly adapt to changing priorities.
• Possess a comprehensive knowledge of Commercial and Personal lines insurance contracts.
• Strong project and analytical experience in identifying solutions to improve the claims experience.
• Working proficiency in the Microsoft suite of products including Word, Excel, PowerPoint, and Outlook

Comprehensive Benefits:

Pay Range: $79,276 - $147,228

Flexible hybrid work schedule (3 days per week in Seattle office required)

Medical, Dental, and Vision plans

401(k) plan with up to 5% match

Employer sponsored LTD, life insurance, and AD&D

Discretionary profit sharing and bonuses

Fully subsidized ORCA card and/or free parking for Seattle employees

Education Reimbursement

On-Site Fitness Center

Opportunities for career growth and advancement within the organization.

A supportive and collaborative work environment.

Ongoing training and professional development opportunities.

How to Apply:

If you are passionate about helping people, have a strong understanding of casualty claims, and are ready to join a dynamic team, we encourage you to apply.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.

Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.