HVAC Field Supervisor in Charlotte, North Carolina at Nublue Electric Plumbing Air LLC

Position Overview

The Field Supervisor at NuBlue is responsible for leading, developing, and driving the performance

of field technicians within their assigned trade. This role exists to increase department revenue,

improve operational efficiency, and develop technicians into the next level of performers and

leaders.

This is a hands-on, player-coach role. The Field Supervisor operates in the field daily—supporting

technicians, removing obstacles, ensuring jobs are completed efficiently, and stepping in when

needed to keep production moving.

At NuBlue, “N-U” stands for Next Up. The Field Supervisor plays a critical role in identifying and

developing who is next up—building the next generation of high-performing technicians and leaders.

Work Environment & Expectations

Work Environment & Expectations

• Field-based role with daily travel between job sites
• Fast-paced, high-accountability environment
• Requires flexibility to adjust to real-time business needs
• Must be willing to step into any role necessary to support the team
• Department consistently hits or exceeds revenue goals
• Technicians are improving in both skill and production
• Jobs are completed efficiently with minimal delays
• Technicians follow sales processes and CRM processes consistently
• A clear pipeline of “Next Up” talent is being developed

Compensation Structure

• Salary + performance-based bonus
• Bonus tied primarily to department revenue performance

Key Responsibilities

1. Revenue & Production Leadership (Top Priority)

• Drive department performance to achieve and exceed revenue goals
• Support technicians in the field to help convert opportunities into completed work
• Step in to run service calls, close sales, or complete jobs when needed
• Do whatever is necessary to keep technicians productive and jobs moving
• Works closely with other Field Supervisors on referring cross department leads
• Effectively communicate with General Manager on issues & opportunities
• Utilize Extraordinary Experience Checklist as training aid for Technician growth

2. Field Execution & Efficiency

• Ensure jobs are completed correctly, efficiently, and on time
• Monitor schedules and adjust in real time to maximize productivity
• Identify and eliminate bottlenecks that slow down technicians
• Jump between job sites to provide hands-on support where it’s most needed
• Fill in for technicians when coverage gaps occur
• Effectively communicate with Dispatcher on identifying areas to improve Efficiency
• Effectively communicate with General Manager on issues & opportunities

3. Technician Development (Core Focus)

• Train apprentices and new technicians on technical skills
• Coach technicians on:
• Service process execution
• Sales conversations and closing
• Job efficiency and time management
• Actively mentor team members to improve performance and confidence
• Identify “Next Up” talent and help prepare them for advancement
• Coach and train technicians to move up the NextUp Career Path model

4. Sales Process & CRM Accountability

• Train and reinforce proper use of CRM (Service Titan) systems
• Ensure technicians are:
• Following the sales process (Extraordinary Experience - Top Rep)
• Presenting options effectively
• Documenting jobs accurately
• Selling NuShield Protection Plans
• Referring leads to other departments
• Improve Team KPI’s
• Sold Average Ticket
• Conversion Rate
• Options Per Opportunity

5. Communication & Leadership Alignment

• Report directly to the General Manager on:
• What’s working in the field
• Operational challenges
• Technician performance trends
• Provide insight and recommendations on hiring and staffing decisions
• Act as the voice of the field to leadership and the voice of leadership to the field
• Actively participate in 1on1s with General Manager

If you’re looking for a long-term home where you can take pride in your work and grow your career, NuBlue is the place for you.

Apply today — we’re excited to meet you.

Equal Opportunity Employer

NuBlue - Electric, Plumbing and HVAC is proud to be an Equal Opportunity Employer. We believe in building a diverse, inclusive team where all individuals feel respected, valued, and empowered to succeed. NuBlue provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.