Assistant General Manager in DEERFIELD TOWNSHIP, Ohio at Dave's Hot Chicken

Assistant Manager Job Description

Summary

The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.

Job Expectations

The Assistant Manager performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.

Duties:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities

Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination

Communicate to their immediate Supervisor when additional training guidance and practice is needed

Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity

Organize shift schedules for Team Members and monitor attendance, tardiness, and time off

Assign duties to specific Team Members based on role and skill level

Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions

Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.

Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle Guests concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance results

Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale

Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues

Train new and current Team Members

Assist the Assistant General Manager & General Manager as directed

Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader

Complete all required administrative duties and daily paperwork including required checklists

Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire Team in all aspects of business and personnel practices

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities

Communicate effectively with Shift Leaders, Team Members and Management to resolve any interpersonal issues as needed