Partner Success Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in United States.

This role offers the opportunity to strengthen strategic partnerships that expand access to specialized healthcare services.
You will manage the full partner lifecycle, from onboarding and activation to long-term relationship growth.
The position combines relationship management, operational excellence, data analysis, and technology-driven process improvement.
You will work closely with cross-functional teams to create seamless referral experiences and maximize partner engagement.
By building scalable workflows and leveraging modern tools, you will help partners succeed while improving access to meaningful care.
This is an ideal opportunity for a partnership-focused professional who enjoys solving problems and driving measurable impact.
You will play a key role in building trusted relationships and supporting sustainable growth through a strong partner ecosystem.

As a Partner Success Manager, you will be responsible for developing strong relationships with referral partners, improving partner operations, and ensuring successful collaboration throughout the partnership lifecycle. You will act as a strategic advisor, helping partners maximize engagement while identifying opportunities for growth and process optimization.

• Manage a portfolio of referral partners as the primary point of contact after the sales transition.
• Guide partners through onboarding, implementation, activation, and ongoing relationship management.
• Build trusted relationships that increase partner engagement, satisfaction, and referral growth.
• Conduct regular partner reviews, identify challenges, and proactively address opportunities for improvement.
• Design and optimize referral workflows to create simple, effective, and scalable partner experiences.
• Collaborate with marketing, technology, and business teams to improve referral processes and partner resources.
• Develop onboarding materials, training documentation, educational resources, and partner-facing content.
• Monitor referral activity, engagement levels, and conversion metrics to identify trends and improvement opportunities.
• Analyze partner performance data and recommend strategies to increase adoption, effectiveness, and long-term success.
• Collect partner feedback and translate insights into operational improvements.
• Maintain accurate partner information within CRM and referral management platforms.
• Leverage AI tools and automation solutions to improve productivity, create communications, analyze data, and streamline workflows.

The ideal candidate is a relationship-driven professional with experience managing partnerships, customer success programs, or strategic accounts. You should be comfortable balancing operational execution, data-driven decision-making, and cross-functional collaboration while working toward shared business goals.

• Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field.
• 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a similar role.
• Proven experience building strategic partnerships, managing key accounts, and driving engagement and growth.
• Experience working in healthcare, behavioral health, telehealth, or another regulated industry is strongly preferred.
• Strong understanding of partner relationship management, referral workflows, and customer engagement strategies.
• Experience using CRM systems, partner management platforms, and digital collaboration tools.
• Familiarity with AI tools such as ChatGPT, Claude, or similar platforms to improve workflows, analyze information, and create content.
• Proficiency with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools.
• Strong analytical, organizational, communication, and project management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving mindset with the ability to identify opportunities and improve processes.
• Passion for building meaningful partnerships that improve access to quality healthcare services.

• Competitive remote salary range of $75,000 - $90,000 USD.
• Fully remote work environment.
• Opportunity to make a meaningful impact by improving access to specialized healthcare services.
• Collaborative, mission-driven culture where innovation and ideas are encouraged.
• Unlimited paid time off to support work-life balance.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with employer match.
• Opportunity to work with a team focused on technology, partnerships, and healthcare innovation.