Quality & Warranty Specialist in Greenfield, Indiana at Joyner Homes

We are searching for our next Quality and Warranty Specialist! Do you love construction, solving problems, and making customers happy? This job might be for you! This position is a field-based role responsible for on-site quality inspections and some hands-on warranty work after possession. You will work side by side with our Quality & Warranty Coordinator, who handles all scheduling, homeowner communication, and documentation – your focus is in the field: inspecting, assessing, and getting things fixed.

This is a great fit for someone who knows construction, takes pride in delivering a finished product that’s done right, and genuinely enjoys working with people.

$25 - $30 per hour

• Attend and conduct Pre-Insulation Inspections (PII) to verify behind-the-wall items are correctly installed before insulation is in place
• Attend and conduct Quality Assurance Inspections (QAI) on completed homes, verifying workmanship and construction quality against BAGI Standards
• Conduct on-site inspections of homeowner warranty claims to assess validity and determine the scope of repair
• Self-perform minor repairs (handyman-level work: caulking, trim, hardware, paint touch-up, minor drywall, etc.)
• Coordinate with and oversee vendors performing warranty repairs on-site
• Attend scheduled warranty appointments at homeowners’ homes with professionalism and a customer-first attitude
• Assist with Customer Orientations and ensure outstanding items are corrected before possession
• Support the 60-Day List and 1-Year Drywall Touch-Up processes by attending appointments and overseeing completion
• Assist Project Managers as needed, including maintaining job site cleanliness and upkeep
• Perform other related duties as assigned by management to support overall project success

• 1–3 years of experience in residential construction, remodeling, or a related trade
• Hands-on handyman ability - comfortable performing minor repairs, including caulking, trim work, hardware installation, minor drywall patching, and paint touch-up
• Basic knowledge of residential construction systems and terminology (framing, mechanical, finishes)
• Strong attention to detail – able to identify workmanship defects and assess against quality standards
• Excellent communication and customer service skills
• Professional, reliable, and self-directed
• Basic computer skills (Outlook, mobile apps) – our Coordinator handles all documentation, but you should be comfortable using a smartphone and email
• Valid driver’s license and clean driving record
• Customer service experience is a plus

Joyner Homes is a leading home builder in Greenfield, Indiana. Building in multiple counties around Central Indiana, we focus on building "Character-Rich" homes with features such as built-ins, exposed beams, and cozy spaces that also incorporate "Smart Design" through efficient space planning, modern technology, energy efficiency, and livability.

Our Core Values:

• Work Hard. Play Hard. We get it done, but we value time and flexibility for family balance.
• Learn Your Story. We are community-engaged with small-town values.
• Do It Better. We are motivated by an underdog mentality and will always continue improving.
• Do It Right. We do what is right with integrity, no matter the cost.