Program Director in Annapolis, Maryland at Advocate Support Services Inc

Immediate Hire | Annapolis, Maryland | Full-Time | Leadership Opportunity

Advocate Support Services, Inc. is seeking an exceptional Program Director to lead our Adult Psychiatric Rehabilitation Program (PRP-A).

This is not an administrative placeholder role.

This is a leadership opportunity for a behavioral health professional who is passionate about helping adults with serious mental illness achieve greater independence, stability, recovery, and community integration—and who has the operational discipline to build systems, develop people, and drive results.

Advocate is a Maryland-licensed, COMAR-regulated, Medicaid-funded, and CARF-accredited provider serving adults throughout Central Maryland through a 100% community-based/mobile service model. We are in an exciting period of growth and are looking for a leader who can help us scale while maintaining exceptional quality.

At Advocate, leadership matters.

You won't spend your days isolated behind spreadsheets. You'll help shape services that directly impact the lives of people living with serious mental illness.

We invest heavily in:

• Staff development
• Leadership growth
• Quality improvement
• Operational excellence
• Recovery-oriented care
• Innovative systems and technology
• Data-driven decision making

Our culture is built around:

✅ Accountability

✅ Collaboration

✅ Innovation

✅ Person-Centered Care

✅ Continuous Learning

✅ Mission-Driven Results

We believe exceptional client outcomes require exceptional leadership.

As Program Director, you will provide operational and clinical leadership for the Psychiatric Rehabilitation Program and serve as a key member of the organization's leadership team.

Responsibilities include:

• Leading day-to-day PRP operations
• Supervising Rehabilitation Specialists and key program personnel
• Developing and supporting high-performing teams
• Ensuring compliance with COMAR, Medicaid, HIPAA, and CARF standards
• Strengthening documentation quality and service consistency
• Monitoring KPIs, census, admissions, discharges, authorizations, productivity, and client engagement
• Driving quality improvement initiatives
• Supporting staff training, coaching, and accountability
• Building systems that create excellent client and referral-partner experiences
• Collaborating closely with Executive Leadership on strategic growth initiatives
• Maintaining a recovery-oriented and person-centered service culture [Program_Di...d_03092026 | Word], [PD-004_Pro...escription | Word], [PD-004_Pro...2026-06-20 | Word], [CEO Report...2026.06.16 | PDF]

• Have substantial leadership experience in behavioral health, psychiatric rehabilitation, community mental health, or related human services programs
• Understand how to balance mission, compliance, quality, and operational performance
• Have successfully supervised multidisciplinary teams
• Are highly organized and thrive in accountability-driven environments
• Have experience with Medicaid-funded services and regulatory oversight
• Use data and KPIs to improve performance
• Are comfortable addressing difficult operational challenges directly
• Enjoy mentoring and developing staff
• Believe recovery for individuals with serious mental illness is both possible and expected

The strongest candidates will combine:

• Clinical credibility
• Leadership presence
• Operational discipline
• Strategic thinking
• Emotional intelligence
• A passion for community-based behavioral healthcare

• CPRP or
• LCPC or
• LCSW-C
• CRCC

Additional preferences:

• PRP leadership experience
• Experience with CARF accreditation
• Experience with COMAR requirements
• Experience leading quality assurance and performance improvement initiatives
• Experience supervising supervisory staff
• Experience with EHR systems and Microsoft 365 tools

Within your first year, you will help Advocate:

• Strengthen operational consistency
• Increase staff accountability and engagement
• Improve documentation quality
• Support continued census growth
• Build scalable systems for future expansion
• Develop future leaders within the organization
• Preserve the high standards that earned Advocate CARF accreditation and continued Maryland licensure

If your career goal is simply to maintain the status quo, this position is not for you.

If you are an ambitious behavioral health leader who wants to:

• Build teams
• Improve systems
• Strengthen quality
• Influence strategic growth
• Change lives

...we would love to speak with you.

Advocate Support Services, Inc.Program Director – PRP-A Immediate Opening Full-Time Leadership PositionAnnapolis, Maryland

Apply today and help lead the future of psychiatric rehabilitation in Maryland.