Information Technology Technician (IT Tech) in Memphis, Tennessee at Memphis Goodwill Industries INC

Job Title IT Technician

Department Information & Technology

Team Leader IT Manager

Status Exempt

Mission Contribution:

To support the activities of the IT Department to maximize profitability and provide training to team members to support the organization’s mission

Function:

Under the general leadership of the IT Manager, the IT technician is responsible for performing a variety of duties that support MGI’s software installation, maintenance, troubleshooting and repair on hardware, software and related equipment.

Essential Responsibilities:

· Monitors internal POS systems and external sales reporting system to ensure consistent and accurate communication.

· Partners with store management to correct opening/closing errors in daily processing.

· Ensure proper set up all POS and technology infrastructure hardware at all locations.

· Evaluates daily cash register trends to identify potential user errors, performance issues and integrity issues.

· Partners with store management and loss prevention personnel in dealing with possible POS theft issues.

· Ensures all software packages are properly installed and maintained with necessary updates.

· Ensures network access and connectivity to all organizational technology users.

· Monitors ongoing security needs of the network and user machines.

· Troubleshoots all issues in a timely manner.

· Assists the IT Manager during responses to emergency work requests; troubleshoots network failures and errors; and diagnoses and resolves routine network related problems ensuring timely results and minimal disruption of operations.

· Assists the IT Manager with developing, monitoring, and implementing network security procedures for safeguarding all networking systems.

· Performs facility surveys for network communications; makes recommendations for the layout and location of network components, equipment, cabling, and wiring.

· Travels to and from organizational sites in the performance of duties.

· Troubleshoots and shows an intensive, clear understanding of operating systems, software, and hardware.

· Takes new users through the usage of computer and their processes.

· Maintains an updated inventory of software, hardware, and resources.

· Demonstrates aptitude for continuous learning and innovative thinking.

· Able to work independently and in a team environment.

· Performs any other IT-related duties assigned by the IT Manager during working hours and when necessary sometimes after hour on-call work.

Qualifications:

· Must have a valid driver’s license and a reliable vehicle.

· Able to work at usually hectic pace with irregular short deadlines and limited number of critical or unusual situations.

· Work without direct supervision.

· Organize workflow for optimal output.

· Operate standard office equipment and material handling equipment.

· Ability to address safety and security concerns.

Education, Training and Experience:

· Minimum of associate’s degree or industry certifications required. Bachelor’s degree preferred.

· 2-3 years of technology experience, with POS and retail experience preferred.

· Demonstrated knowledge of the installation, configuration, and maintenance of modern computer, network, and software systems. Specifically, Windows (7, 8.1, & 10), Windows Server (2008 R2 & 2012 R2), Active Directory, Microsoft Office 2010, security hardware and software, backup hardware and software, and network hardware.

· Certificates & Licenses: Microsoft and CompTIA certifications preferredHigh school degree or equivalent, preferred

Special Requirements:

· Must be able to work occasional after-hours and weekends.

· Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.

· Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis.

Critical Performance Factors

· Response time to IT issues

· Customer feedback

· Project completed on or ahead of schedule and deliverables met

I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. Signatures:

Team Member (print/sign):________________/____________________ Date:______________

Team Leader (print/sign):_________________/_____________________ Date:_____________