Access Associate (Full-time, Variable) in ROCHESTER, New York at Rochester Regional Health
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Job Description
Description
Job Title: Access Associate
Department: Emergency Services
Location: Urgent Care - Wilson Multicultural Medical Campus - 800 Carter Street Rochester, NY 14621
Hours per week: 40, Full-time
Schedule: Days/Evenings, 12hr shifts, M-F 830am-9pm, weekend rotation required
Summary
In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
Responsibilities
Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Billing & Payments. Collect and process payments when applicable
Required Qualifications
NA
Preferred Qualifications
2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.85 - $20.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.