Estimator Assistant - Feldman Chevrolet of Lansing in Lansing, Michigan at Feldman Auto

We are currently seeking a highly organized, motivated, and customer-focused Office Estimator Assistant to join our growing Collision Center team. This position is ideal for someone who thrives in a fast-paced office environment, has strong communication skills, and enjoys supporting both customers and the body shop production team.

As an Office Estimator Assistant, you will play a key role in helping manage repair orders, customer communication, insurance coordination, scheduling, and daily administrative support for the collision center.

• Assist estimators with daily administrative and customer service tasks
• Greet and assist customers in person and over the phone
• Schedule vehicle estimates and repair appointments
• Help manage repair orders, supplements, and documentation
• Communicate with insurance companies and customers regarding repair status
• Upload photos, documents, and repair information into estimating systems
• Coordinate with technicians, parts departments, and management to support workflow
• Maintain organized files and accurate records
• Assist in keeping office operations efficient and professional

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to work in a fast-paced environment with attention to detail
• Basic computer and office software knowledge required
• Previous automotive, body shop, dealership, or insurance experience preferred
• Experience with estimating systems is a plus but not required
• Positive attitude and team-oriented mindset
• Professional appearance and dependable attendance

• Competitive pay
• Benefits package available
• Opportunity for advancement within Feldman Automotive Group
• Fast-paced, team-driven environment
• Established, high-volume collision center
• Supportive leadership and growth opportunities

If you are looking to build a long-term career in the automotive industry while working in a professional office environment, we encourage you to apply today.

Feldman Automotive Group is an equal opportunity employer. We prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.