Assistant Community Manager in Elmira, New York at Park Grove Realty

JOB SUMMARY

The Assistant Community Manager supports day-to-day operations and management of assigned properties within the Company’s portfolio. Focus on maximizing the financial returns from the property in accordance with the owner's objectives and as determined through frequent communication and reporting to the Community Manager. Demonstrates a high level of customer service satisfaction with current and potential residents, suppliers, vendors and professionals servicing the company or property.

ESSENTIAL DUTIES

Maintaining the physical asset:

• Directs site maintenance staff under the direction of the Community Manager, including developing priorities for site upkeep and development of a preventative maintenance program.
• Delegates day to day maintenance work, and completion of all items identified on the annual preventive maintenance schedule prepared individually for each site.
• Completes regular inspections and follow-up on emergency and routine maintenance work, capital improvements, and turnovers both commercial and residential. Makes recommendations for physical repairs and/or replacements.
• Confirms that all vacant units/areas are ready to lease, and resident requests are completed in accordance with company policy.
• Regularly inspects grounds, interior hallways, and all common hallways.

Marketing and leasing:

• Responsible for resident retention, including renewals, and re-leasing any potential vacancies with minimal rent loss.
• Recommends advertising and marketing programs.
• Analyzes rental trends, prepares competition studies, and implements marketing plans based on rental trends. Tracks effectiveness of marketing to maintain high occupancy.
• Actively assists with leasing and touring prospects and following up with traffic leads for both affordable units and market rate units.
• Ensures property files, leases and records are maintained with a high level of accuracy and in compliance with company, local, state or federal requirements.
• Responsible for enforcement of leases and lease terms.

Financial monitoring and control:

• Responsible for collection and processing of rent including administration of late rent, court proceedings and recovery of delinquent balances in accordance with law and company policy.
• Assist Community Manager in projecting future budgetary needs, help develop plans, and implementation of the budget.
• Assist in preparation of individual property budgets for each assigned property prior to the beginning of each calendar year.
• Review and submit vendor invoices for processing in accordance with company policy.

Administration & Other:

• Assists in handling emergencies that may arise on site, notifies Community Manager with serious emergencies.
• Communicates all problems and makes recommendations to Community Manager.
• Assists in covering responsibilities for other team members during absences or busy periods, ensuring continuity of operations.
• Other duties and tasks assigned by Management to support the smooth operation of the Property Management Division.

Required Education & Experience:

High School Diploma or GED required; associate or bachelor’s degree preferred. Previous customer service experience required; leasing, sales or management of apartment communities preferred.

Required Competencies & Skills:

• Proficient with Microsoft Office Suite or similar software, and cloud-based ERP software with ability to navigate computer system data quickly and efficiently.
• Prior experience with RealPage a plus.
• Excellent analytical and problem-solving skills with ability to think & manage in a strategic manner.
• Detail oriented with high level of accountability, accuracy, and efficiency, especially when multitasking.
• Ability to manage a team and direct day to day activities & tasks.
• Ethical conduct, integrity, and trust.
• Excellent verbal and written communication, interpersonal, time management, problem-solving and math skills.
• Adaptability through periods of change and growth.
• Ability to multitask based on prioritization and time sensitivity.
• Ability to manage multiple priorities and possess excellent follow-through skills.

Work Environment

An individual working in this role will sit at a desk and use office equipment such as a computer, phone, photocopiers/scanners, and other peripherals. The position will also require the individual to stand, walk, use hands, reach with hands and arms, bend, and squat. The noise level in the work environment is usually moderate. This position may require lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Valid Driver’s License and reliable transportation required to travel within the local area as required for leasing, marketing or procurement of supplies for the property.