Coord Quality & Pt Safety KAL in Kalamazoo, Michigan at Beacon Health System

JOB SUMMARY

The Recipient Rights Officer (RRO) is responsible for the protection, promotion, and enforcement of recipient rights in accordance with the Michigan Mental Health Code, applicable administrative rules, and Beacon Health System policy. The RRO ensures timely, impartial investigation of complaints; safeguards confidentiality and due process; educates recipients and staff; and partners with leadership to maintain a high‑reliability, rights‑centered behavioral health system.

The RRO functions independently within the organization while collaborating with clinical leadership, Quality, Risk, Security, and regulatory bodies to ensure compliance and continuous improvement.

ESSENTIAL FUNCTIONS

• Recipient Rights Protection & Accessibility

• Complaint Intake & Case Management

• Investigations & Regulatory Compliance

• Findings, Corrective Actions & Closure

• Audits, Monitoring & Reporting

• Education & Training Responsibilities

• Policy, quality & System Improvement

REQUIRED QUALIFICATIONS

• High School diploma (or equivalent) and some college

• Knowledge of the Michigan Mental Health Code and Recipient Rights requirements.

• Experience in behavioral health, healthcare compliance, investigations, quality, or risk management.

• Strong oral and written communication skills.

• Ability to exercise independent judgment and maintain objectivity.

• Demonstrated ability to handle sensitive, confidential information.

• Proficiency with electronic health records and Microsoft Office applications.

• Completion of the Recipient Rights course and receive a passing score on the certification exam.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a related field.

• Prior experience as a Recipient Rights Advisor or Officer in Michigan.

• Clinical experience in inpatient or outpatient behavioral health.

• Training in trauma‑informed care or high‑reliability healthcare systems.

WORKING CONDITIONS & PHYSICAL DEMANDS

• Frequent walking and standing during unit rounds.

• Ability to conduct in‑person interviews across multiple shifts.

• Occasional travel to regional or statewide meetings and training.

• Emotional resilience is required when managing sensitive or distressing situations.