Lead Server in Malibu, California at Chrome Hearts

SUMMARY/OBJECTIVE

The Lead Server oversees daily restaurant operations, ensuring exceptional guest service, efficient service flow, and consistent hospitality standards. This role supports and guides the service team, addresses guest needs, and helps maintain a refined dining experience aligned with the hotel’s luxury boutique environment.

ESSENTIAL FUNCTIONS

• Supervise daily restaurant service and support front-of-house operations.
• Lead, train, and support service staff to maintain high standards of hospitality.
• Ensure guests receive attentive, personalized, and professional service.
• Address guest inquiries, feedback, and concerns promptly and professionally.
• Coordinate with kitchen staff to ensure timely and accurate food service.
• Assist with staff scheduling, shift assignments, and opening and closing procedures.
• Monitor cleanliness, presentation, and compliance with health and safety standards.
• Support inventory tracking, supply needs, and other daily operational tasks.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

QUALIFICATIONS

• Previous restaurant or hospitality experience, preferably in an upscale dining environment.
• Prior supervisory or team-lead experience preferred.
• Strong leadership, communication, and guest service skills.
• Excellent organizational skills and the ability to manage competing priorities.
• Ability to resolve guest concerns professionally and effectively.
• Knowledge of restaurant operations, food safety, and service standards.
• Flexible availability to work weekends, holidays, and varying shifts as needed.

SUPERVISORY RESPONSIBILITY

YES

REPORTS TO

This position is a direct report to the department supervisor or on-site Hotel Manager.

WORK ENVIRONMENT

Work is performed in a boutique hotel restaurant, involving frequent interaction with guests, service staff, and kitchen personnel. The role requires a hands-on leadership approach and the ability to work flexible hours, including weekends and holidays.

PHYSICAL DEMANDS

This position requires prolonged periods of standing and walking, with frequent bending, reaching, and movement throughout the restaurant. The ability to lift and carry serving supplies, assist with setup, and occasionally move tables or other light equipment may be required.

EXPECTED HOURS OF WORK

The hotel operates 24/7, so scheduling will be based on shifts to accommodate occupancy needs, which may vary by season.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.