Technical Account Manager (Territory of WA, OR, ID, HI, AK) in Rochester, New York at EagleView

Eagleview
Locations: Rochester, New York
Categories: Sales and Marketing
Job Type: Regular Full-Time
Work Type: Remote
Req ID: 2858
Job Description About Us

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview

The Technical Account Manager in Account Management - Technical plays a critical, client-facing role focused on managing a portfolio of technical customers to drive retention, satisfaction, and revenue growth. Acting as the primary point of contact, this role ensures technical clients are successfully onboarded, supported, and engaged throughout the customer lifecycle. The Account Manager collaborates cross-functionally to align internal resources and deliver a seamless customer experience that fosters long-term success—particularly within complex, technical environments.

This is a full-time, remote (territory) role with a base salary of $55,000-70,000, and a commission target of $30,000.

Applicant must live within a reasonable distance of a major airport in Washington, Oregon, or Idaho.

Responsibilities

Customer Relationship Management

• Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints.
• Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
• Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance.
• Ability to travel up to 50% of the time throughout the defined territory.
• Assist with Technical sales presentations.

Retention & Growth

• Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success.
• Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team.
• Support timely renewal discussions and collaborate on securing customer commitments.
• Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective.
• Understand the customer environment to assure maximum deployment across the organization.

Cross-Functional Collaboration

• Work closely with internal teams (Onboarding, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment.
• Ensure that all available customer integrations are configured.
• Identify and facilitate all opportunities for training.
• Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support.

Operational Excellence

• Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools.
• Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in account management, customer success, or a related client-facing technical role.
• Strong communication, technical problem-solving, and relationship management skills.
• Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
• Applicant must live within a reasonable distance of a major airport in Washington, Oregon, of Idaho.

Preferred

• Experience in SaaS, cloud services, or other technology-enabled environments.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
• Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings.

Core Competencies

The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:

• Drive & Follow Through – Takes initiative and turns ideas into action.
• Adaptability in Uncertainty – Adjusts quickly and performs through change.
• Customer-Centered Mindset – Puts customer needs at the center of decisions.
• Judgment & Problem Solving – Makes sound decisions and solves problems effectively.
• Role-Specific Expertise – Applies strong functional expertise to deliver results.
• Results Accountability – Owns outcomes and delivers on commitments.
• Work Prioritization & Execution – Focuses on priorities and delivers on time.

EEO Statement

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time, remote role, with a base salary range of $55,000-$70,000, and a commission target of $30,000.

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.