Patient Access Specialist - Clinic in Kenosha, Wisconsin at Froedtert South, Inc.

Patient Access Specialist

What You’ll Do

As a Patient Access Specialist, you’ll be an essential first point of contact for patients, families, and visitors. You’ll help create a positive patient experience by coordinating appointments, completing registration and insurance processes, collecting payments, and supporting communication between patients and care teams.

• Schedule, reschedule, and cancel patient appointments according to provider criteria and established scheduling templates.
• Complete pre-arrival registration and ensure patient information, questionnaires, and required documentation are accurate and complete.
• Greet, direct, and assist patients, families, visitors, providers, and other members of the healthcare team in a professional and courteous manner.
• Perform patient check-in and check-out functions, including completing missing registration and insurance information.
• Accurately verify and update patient demographic, guarantor, and insurance information using established registration standards.
• Collect applicable copayments, patient balances, prepayments, and self-pay payments for services.
• Take telephone and in-person messages and appropriately route communications through the healthcare software and patient portal to facilitate timely communication with clinical teams.

What We’re Looking For

• High school diploma or GED required
• 6 months–1 year of related experience
• Formal education beyond high school in Business or Healthcare, or equivalent experience, preferred
• Experience in a healthcare business office or receptionist environment preferred
• • Knowledge of medical terminology and familiarity with ICD-10, CPT, and HCPCS codes
• Excellent computer and customer service skills
• Familiarity with internet-based tools, email, and Microsoft Office applications
• Strong written and verbal communication skills
• Ability to efficiently prioritize and manage multiple tasks and changing workloads

Pay & Differentials

•$17.00-$25.25 per hour, based on experience

Benefits & Perks
• Medical, dental, and vision insurance
• Retirement plan with employer contribution
• Tuition reimbursement and career development opportunities
• Paid Time Off (PTO)
• Employee wellness and discount programs

Why Join Us?
You’ll be part of a collaborative care team where your role directly impacts patient outcomes and experience.
This position offers a balance of clinical care, patient interaction, and coordination—ideal for someone who enjoys variety, teamwork, and making a difference in patients’ day-to-day health.