Patient Access Specialist - Clinic in Pleasant Prairie, Wisconsin at Froedtert South, Inc.

Patient Access Specialist

What You’ll Do

As a Patient Access Specialist, you’ll serve as the first point of contact for patients, helping create a smooth and welcoming experience while supporting critical front-end operations.
• Schedule, reschedule, and cancel patient appointments efficiently and accurately.
• Complete pre-arrival registration by adhering to established registration standards.
• Check patients in and out, ensuring all required information is accurate and up to date.
• Verify and enter patient insurance coverage details with a high level of accuracy.
• Collect applicable self-pay payments and provide clear explanations to patients.
• Manage and resolve assigned work queues (WQs) to support department workflows.
• Handle patient messages (phone and in-person) and route communication through the electronic in-basket system.
• Perform insurance verifications and obtain prior authorizations as needed.
• Provide departmental support while maintaining excellent customer service and professionalism.

What We’re Looking For

• High School diploma or GED required
• 6 months to 1 year of relevant experience preferred
• Additional education in Business or Healthcare (or equivalent experience) preferred
• Experience in a healthcare, medical office, or receptionist setting preferred
• Knowledge of medical terminology, including ICD-10, CPT, and HCPCS codes
• Strong computer skills, including familiarity with Microsoft Office, email, and internet use
• Excellent customer service and communication skills (written and verbal)
• Strong organizational skills with the ability to maintain accuracy and productivity in a fast-paced environment
• Experience with patient registration, insurance verification, and health insurance plans preferred

Pay

• $17.00 – $25.25 per hour, based on experience

Benefits & Perks
• Medical, dental, and vision insurance
• 403(b) retirement plan with company match
• Tuition reimbursement
• Competitive Paid Time Off (PTO)
• Employee discount program

Why Join Us?
We know that a positive patient experience starts at the front desk. In this role, you’ll be an essential part of the care team—helping patients feel welcomed, informed, and supported from the moment they arrive.

If you enjoy working in a fast-paced environment and making a meaningful impact through service and organization, this is a great opportunity to grow your career in healthcare.