EU Operations Manager in Castle Baynard, England at Blue Matter

Primary Responsibilities

This is a senior operations manager role, with responsibility for leading our UK and

wider EU business operations. In this role, you will focus on making our team more

efficient to support our business growth. You will also manage a junior team member,

guiding their daily work while you focus on projects like staffing, that are critical for our

business to succeed. The roles and responsibilities of the Operations Manager will

include, but are not limited to the following:

● Local (UK) Office and Team Management: (50%)

○ Supervising and mentoring the team’s Operations Specialist, empowering

them to deliver against daily office tasks and operations while providing

guidance on their professional growth

○ Driving excellence in our workspace by expertly sourcing and managing

vendors, utilizing stellar communication skills as the pivotal contact point.

○ Evolving our UK workspace to meet the needs of our growing team and

fostering a productive environment.

○ Developing an office sixth sense, skillfully managing calendars and

logistics to orchestrate seamless meetings, complete with expert room

bookings, catering, and technical setups.

○ Serving as a key point of contact for helping teams troubleshoot

operational/technical issues

○ Taking an active role in UK recruiting processes in collaboration with the

EU HR Director, including communication with potential candidates

○ Managing key aspects of employee onboarding, planning for and ensuring

a smooth and engaging introduction to our team.

○ Leading in-person social/office events to create memorable impressions

and a cohesive office culture.

○ Collaborating regionally across the EU, US and India People and

Operations teams to streamline UK/EU operations and ways of working.

● Business Growth and Excellence: (50%)

○ Driving high-impact operational projects for the EU region, such as leading

the team staffing process and experience, providing operational support

for BD/Marketing efforts, etc. These will be as determined by (and in

collaboration with) regional leadership (Partners).

○ Working directly with the Finance team to manage budgets and office

spending○ Developing reporting of key operational metrics for the regional leadership

team.

○ Enabling firm excellence by supervising expense report reviews and

timesheet compliance

Desired Experience and Skills

● 3+ year college degree preferred

● 5+ years in an operations role, with at least 3+ years in operations management

● Excellent written and verbal communication skills

● Superb organizational skills and ability to multi-task and prioritize work

● Extremely tech-savvy

○ Proficient with Microsoft Word, Excel and PowerPoint a MUST

○ Proficient in Apple OS and Google Suite apps

○ Ability to quickly build proficiency in other programs

● Passionate, curious and open-minded personality with proactive approach to

anticipating and supporting the needs of our team