Patient Service Represent in Fuquay-Varina, North Carolina at Lane & Associates Family Dentistry

Overall Responsibility:

The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Maintains professional & positive attitude when answering calls & patient/office interaction
• Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR Answers, directs, and provides information and assistance to all callers
• Answers, directs, and responds to all emails from info@lanedds.com & info@ncoso.com
• Answers, directs, and responds to chat line for lanedds.com & ncoso.com
• Consistently monitors any voicemail messages for prompt response
• Contacts all potential new patients from all marketing events
• Contacts all promotional requests received online and schedules accordingly
• Keeps up to date with all promotions, new providers schedule and location
• Documents all interactions in appropriate system, updates call log and promotion log
• Other duties as assigned

Skills & Attributes:

• Excellent planning, analytical, problem solving, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 2 years of Dental front desk experience required
• Denticon and/or Dolphin experience is preferred
• Bilingual (English/Spanish) is a plus
• Ability to lift 15-20lbs
• Please note this position is in office - not remote.

Why You’ll Love Working Here:

• Competitive pay!
• Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan (after 90 days!)
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!
• Employee discounts at major retailers!
• and so much more!