Legal & Debt Resolution Support Specialist in Itasca, Illinois at Mitsubishi HC Capital America Inc

This position will be located in our Itasca, IL office in a hybrid capacity.

Position Overview: The organization is seeking a motivated and experienced portfolio management professional, skilled in late-stage collections and recovery activities. The Legal and Debt Resolution Specialist responsibilities include (but are not limited to) collection of delinquent accounts through phone/written correspondence, skip-tracing, pre-litigation account escalation, and submittal of legal recommendations as warranted. The incumbent also ensures effective coordination with internal teams such as Debt and Asset Recovery as well as external collection agencies and attorneys. The ideal candidate must be a critical thinker, team player, solution oriented, focused, and possess strong time management, multitasking, and negotiating skills.

Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities: (List in order of time spent)

• Handle certain departmental functions such as filing proof of claims in bankruptcy cases,clear conflicts with outside counsel on new matters, proofread legal documents, andmonitorand track bankruptcy filings and legal notices
• Communicate effectively and professionally with attorneys, trustees, and internal departments
• Conduct extensive skip-tracing in efforts tolocateobligors, secure payment, and cure defaults
• Assistwith payment and invoice processing
• Document all legal updates from outside agencies and law firms to ensure tracking and reporting accuracy
• Work closely with outside legal agencies and collection firms, serving as liaison,forwardingnew placements, following for status updates, etc.
• Interface with collections, asset management, and other departments to determineappropriate actionon customer accounts
• Assistin deficiency collections, supporting post-charge off recovery goals andobjectives
• Prepare and present account status reports to management upon request
• Make next-step recommendations to management team including litigation, abandonment, and charging off
• Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments.
• Conduct routine audits of external efforts; routinely seek updates from partners
• Ensure compliance with laws and internal policies

• Participate in continuous improvement initiatives for processes and policies
• Handle any miscellaneous duties as assigned.

KPI’s (Key Performance Indicators):

• Routine agent performance indicators include effort and effectiveness measures

• Call center performance
• Account touches
• Account resolutions
• Legal activity reporting
• Message and follow up activity
• Quality Control and monitoring

• Support & Guidance to Team Members

• Availability for daily questions and approvals

• Accuracy and completeness of case files.

• Compliance with internal standards and external regulations

• Complex Case Handling
• Strategic decision-making in sensitive scenarios
• Training & Development
• Escalation management and workflow continuity

Responsibility and Decision-Making Authority:

Acts independently within company policy. Makes decisions on recovery strategies, team operations, and resource allocation

Management/Supervisory Responsibilities:

N/A

Qualifications:

1. Solid working knowledge of MS Excel and MS Word preferred

1. Bilingual in English & Spanish a plus

Education and Experience:

• 3 years paralegal,collectionsand workout experience (commercial preferred)

• 1-2 years of equipment finance leasing and lending experience preferred but notrequired
• College degree preferred but notrequired

Licensing and Certification:

• N/A

Tools and Equipment Used:

• Personal computer, copier, phone, and other typical office equipment

Working Hours/Locations:

• Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel:

• Occasional travel related to attendance at industry seminars

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting andcarrying ofsupplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person.

• Body motor skills sufficient to enable incumbent to move from one office location to another

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The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is exempt and the salary will be between $69,000.00 and $77,000.00 with an opportunity to earn a discretionary annual bonus.

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts