Store Manager in Washington, District of Columbia at East Fork Pottery

Store Manager

Job Description V2026.01

At East Fork Pottery, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

The Store Manager ensures that sales staff uphold and embody East Fork’s high standards for person-centered, tailor-fit customer service while overseeing daily, weekly, and monthly store tasks. Additionally, this position manages the flow of all goods and capital into and out of the store. The ideal candidate will be able to effectively work with the Senior Sales Manager to develop strategy to help meet and exceed monthly sales goals. In order to help ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews.

• Directly oversees sales staff

• Collaborate with Senior Sales Manager to develop short and long-term sales strategies to meet revenue goals on weekly, monthly and quarterly basis

• Contribute to profitability through effective management

  • Ensure the highest level of customer care

  • Provide systems training

  • Create and distribute store staff schedule in a timely manner

  • Develop strategies to incentivize sales staff

• Develop employees by providing ongoing feedback, establishing performance expectations, keeping a record of incidents and warnings, and conducting performance reviews

• Maintain an accurate and up to date plan of staffing needs

• Be able to speak knowledgeably about every product we carry in our store

• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives

• Serve as a liaison between the Senior Sales Manager and sales associates when any changes to production are made

• Promote the culture and values of the company while maintaining an equitable work environment

• Build genuine, lasting relationships with customers via quality interpersonal interactions

• Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures

• Keep Senior Sales Manager promptly and fully informed of all issues and take prompt corrective action or suggest alternate courses of action, where necessary

• Work from the storefront, providing support to sales associates through busy times and directing workflows

• Oversee general organization and cleanliness of storefront and storage rooms

  • Ensure that sales staff complete all scheduled cleaning tasks

• Ensure a safe working and guest environment to reduce the risk of injury and accidents

• Manage store Instagram account through collaboration with sales staff and marketing team

• Schedule and execute quarterly, storewide remerchandising with directive from Senior Sales Manager and Visual Merchandise Manager

• Serve as East Fork brand representative and maintain relationships with organizations Georgetown Main Street and Georgetown BID

• Collaborate with Senior Sales Manager for coordination/execution of brand aligned in-store events each month

  • Maintain appropriate event planning workflows and documentation

• Implement strategies for inventory control and preventing loss and damages

• Conduct regular inventory counts; maintaining accurate stock levels

  • Communicate inventory needs with Senior Sales Manager

• Manage store supply stock; make monthly supply list and refill as needed

• Oversee receiving of all incoming inventory both third party and East Fork stock

• Coordinate cash deposits; ensuring register always has change

• Ownership over daily store operations and maintenance as they adhere to company and brand standards

Senior Sales Manager

Sales Team, Marketing Team, Fulfillment Team

Store Retail Staff

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

• Achievement of weekly and monthly store sales goals

• Maintain accurate inventory levels of stock on hand in store

• Ensure all store employees maintain and comply to store policies and procedures

• Stay within store operating budget

• Maintain positive Google business reviews at 4 stars or above

• Plan and execute monthly store events that contribute to the community and revenue goals

40 hours, Monday through Sunday

In-person at our retail store located at 1313 Wisconsin Ave Washington, DC 20007

This position is full-time, exempt.

East Fork shall pay you $72,000-$84,000 annually depending on experience at Grade 3

• Minimum of four years of experience in retail management

• Experience with vendor communications and event planning

• Positive attitude and ability to work as part of a team

• Excellent customer service skills

• Strong skill set in using technology and systems efficiently, including POS and warehouse/inventory management systems (Shopify preferred)

• Ability to multitask while maintaining a calm and collected demeanor

• Ability to communicate clearly and concisely both verbally and in writing

• Ability to problem solve

• Proven leadership skills

• Ability to work a flexible schedule, working overtime and weekends as needed

• Ability to respect and communicate across lines of cultural differences

• Ability to address conflict by assuming positive intent and seeking to understand

• Ability to embrace a mistake w/ out fault

Extensive physical exertions which include but are not limited to:

• Standing for extended periods of time

• Lifting of up to 50 lbs. as needed

• Transporting merchandise and equipment

• Repetitive bending and arm motions

East Fork is located in Asheville, NC, Brooklyn, NY and Washington, DC. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

• Paid Time Off (PTO)

• Paid Holidays

• Sick Leave

• Bereavement Leave

• Paid Medical Leave

• Employee Assistance Network

• Court Activity Leave

• Employee Discount

• Employer funded $10k group life insurance plan

• Employer Subsidized Health Insurance Plans

• Voluntary Vision & Dental Plans

• Employer matched 401(k)

Craft: Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.

At East Fork, we’re committed to building a workplace where everyone feels seen, heard, and valued. We believe that a diverse team—with varied backgrounds, perspectives, and lived experiences—makes us a stronger, more creative, and more resilient company.

We recognize the ways systemic inequities have shaped our society and our industry. We're committed to doing the ongoing work of understanding those dynamics and creating a culture that actively fosters equity and belonging.

We strive to create an environment where all people can show up fully—as themselves—and contribute to something meaningful. We believe excellence comes not from sameness, but from the richness of our differences. This work is never finished, and we welcome every team member to join us in building a more inclusive East Fork.