Field Service Technician in Pell City, Alabama at Material Handling Inc

Description: Forklift Service Technician – Built for Expertise, Service & Impact
MHI is seeking an Experienced Forklift Service Technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers.This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth.
Why MHIAt MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships.We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business


Are you…

• An experienced technician who can diagnose and repair equipment independently?
• Someone who takes pride in delivering high-quality, accurate work?
• Detail-oriented and committed to getting the job done right the first time?
• A professional who values strong customer relationships and communication?
• Reliable, accountable, and trusted to manage your own workload?
• Motivated to contribute to a growing company and make an impact?

If so, this may be the perfect role for you. Requirements: Next Step:Click Here to Complete the Culture Index Survey (Required to be considered for this position)What You’ll Do

• Diagnose, repair, and maintain forklift equipment at customer sites and in the shop
• Perform routine maintenance and preventative service inspections
• Troubleshoot mechanical, electrical, and hydraulic issues
• Communicate clearly and professionally with customers regarding repairs and recommendations
• Build and maintain strong relationships with customers through reliable service
• Document service work accurately and completely
• Maintain and manage service tools and equipment
• Follow safety procedures and company standards at all times
• Work independently while coordinating with the service team as needed

Expected Outcomes (KPI’s)

• Complete repairs accurately and efficiently
• Maintain high levels of first-time fix success
• Deliver consistent, high-quality service that strengthens customer relationships
• Maintain accurate and timely service documentation
• Meet productivity and service performance expectations
• Contribute to customer satisfaction, retention, and company growth

Background & Experience

• 3+ years of experience in forklift, heavy equipment, or similar field
• Strong troubleshooting and diagnostic ability
• Experience with electrical and hydraulic systems
• Ability to work independently and manage time effectively
• Valid driver’s license

Material Handling Inc.’s commitment to you: A family owned and operated business that prioritizes well-being of employees.

• Health Insurance – three different plans to choose from
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Company Paid Life Insurance
• Additional Life Insurance if desired
• Short & Long-Term Disability
• 401k – with employer match

Additional benefits include:

• Company Vehicle
• $200 boot allowance per year
• Overtime pay for any hours worked beyond 8 per day