Hospice Clinical Manager in Denver, Colorado at Pinnacle Hospice Care Inc

About us: Optimal Hospice is devoted to helping our patients achieve and maintain the best possible quality of life. Our mission is to improve and restore our clients’ lives through quality patient care, innovative specialty health care programs and state of the art technology. The Optimal team embodies compassion, heart, patience, empathy, and competence to meet our patient’s needs.

Core values: Commitment Advocacy Respect Excellence

Why Optimal Hospice?

Thriving Together: As we grow, so does the opportunity for personal and professional advancement. Join a team that's not just about today but invested in building a future where your contributions make a lasting impact.

Community of Care: Optimal Hospice is more than an agency; it's a community dedicated to nurturing your skills and passions. We've crafted an environment that encourages growth and celebrates the unique strengths each team member brings.

Heartfelt Connection: In a world of growth and expansion, we've retained the warmth of a close-knit family. Your journey with Optimal Hospice is more than a career - it's a personal connection to a purpose-driven community.

Position & Responsibilities:

• Complies with accepted ethical conduct and Professional Standards of Nursing Practice as set forth by the American Nurses Association and the Nurse Practice Act of the State of Colorado.
• Practices and maintains patient safety and dignity by abiding by Federal, State, Local and Optimal policy & procedures as pertains to patient protected health information, conditions of participation and HIPAA (Health Information Portability and Accountability Act).
• Communicate and coordinate with administrator and/or VP of Hospice on all hospice related issues immediately that impose a high-risk liability. Use professional judgment on issues that may present minimal risk and liability.
• Field hospice staff supervision
• Assists with training/onboarding process including but not limited to the Final Competency Check-off and 90-day review of clinician's performance.
• Quarterly visits and ride-along with annual evaluation
• Patient care supervision of all staff within the Optimal Hospice Care’s service area
• Supplemental pay forms and or other communication as needed for payroll pertaining to field staff compensation
• Proper use of Paycom supervisory tools (PTO, Annual Reviews, etc.)
• Case Management
• Order review
• Review weekly reports for all: Admissions, Death Visits and Follow up visits
• Monitoring chronic logs for order needs or visit follow up
• Monitoring documentation for trends and educational needs of staff and ensuring policy/protocol compliance as it pertains to documentation timeliness and accuracy.
• Address on a timely manner any issue or opportunity for improved customer service and delivery of quality patient care.
• Manage hospice programs as established by hospice leadership as well as any programs initiated by the Chief Clinical Officer.
• Assist with insurance concerns to coordinate proper reimbursements and authorizations.
• Perform patient admissions, assessments, and treatments as needed.
• Assist the hospice team in coordination of optimal interdisciplinary patient scheduling and establishing a treatment schedule that is most appropriate to patients’ needs for daily and weekend coverage. Assist with improved caseload scheduling, that reduces or eliminates overtime, eliminates waste.
• Demonstrate knowledge of the Medicare process as well as other insurance payers.
• Facilitate and collaborate clinical discussions among nursing staff and other disciplines.
• Assist with reinforcement of orientation skills for new staff regarding agency’s protocols on care delivery to facilities.
• Help prepare management reports as requested by the Administrator or VP of Hospice or Chief Clinical Officer.
• Coordinate and collaborate with clinical staff regarding patient care needs when providing oversight to the patient screening/ patient identification to process in building, for new admits or change of condition.
• Attend and participate in agency’s in-services and nursing management core meetings as needed.
• Help ensure accuracy, timeliness, and organization of all documentation in accordance with entity guidelines.
• Monitor and address clinical productivity. Provide guidance to maximize performance of staff, seek collaboration with VP of Hospice or Administrator as necessary.
• With the direction of VP of Hospice, inform employees of all changes in policies and procedures.
• Responsible for proper interaction, coordination and communication with our referral sources and clinical staff; promote a positive work environment.
• Assist in the maintenance and implementation and fiscal reporting of special programs.
• Complete required performance appraisals and competencies (on- boarding as well as on- going needs) for clinical staff in collaboration with supervisors. Also, will make recommendations with regards to future use of newly hired staff as well as make recommendations for possible promotions and/ or transfers based upon consistent performance monitoring.
• Coach staff (including appropriate documentation) when necessary, with direct input and approval from VP of Hospice and Director of Human Resources. This performance management will include all levels of corrective action from informal coaching to conversations, formal/ informal meetings with staff, and termination.
• Ensure the clinical department has sufficient supplies/ equipment by making requests as appropriate.
• Complies with agency Policies and Procedures as well as Employee Handbook detailing Human Resources policies.
• Completes emergency preparedness training as identified as appropriate for this employee level.
• Participates in exercises and drills for emergency preparedness as required.
• Other duties and tasks as assigned by the Optimal Hospice Emergency Command Center communication tree in the event of a local, regional, or national emergency and/or disaster.

Benefits:

• Family Oriented Company
• Dedicated intake and scheduling team that support you and your patients
• Supportive work environment with opportunity to learn and develop
• Mileage reimbursement
• Competitive benefits package
• 401K plan + 15% matching
• Company phone provided
• PTO given up front (FTE)
• Opportunity to provide individualized care to patients
• Continuing education opportunities

Qualifications:

• Education: Associate or higher degree in nursing from an accredited college or university.
• Experience: Must complete at least 90 days of employment/contract with Optimal Hospice and/or possess at least one (1) year of nursing experience with one (1) year preferably in-Hospice or a closely related service. Must be currently licensed and in good standing in the state of Colorado.
• Possesses adequate and effective written and verbal communication skills to facilitate effectively leading the Hospice team.
• Possess adequate and effective interpersonal skills to facilitate effectively leading the hospice team.
• Competency navigating and documenting in electronic medical record systems.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and listen. The position is very active and requires standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing 50 pounds.

Travel: This position requires some travel within the front range of Colorado.