Director of Product & Growth in Washington, District of Columbia at District of Columbia Bar

The Director of Product & Growth is a pivotal founding position that will help establish DC Bar Services Group, LLC (DCBSG), a newly launched subsidiary of the DC Bar. The role will shape both the operational and strategic foundation of a high-growth venture designed to deliver innovative software solutions and shared administrative services to bar associations and legal service providers nationwide. The Director will be the first dedicated employee of DCBSG, serving as the central point of contact between client organizations and DC Bar’s internal resources, while building the business from the ground up.

This role is critical to transforming DC Bar’s strategic vision into market reality. The Director will drive revenue generation, establish market credibility, and create scalable operational frameworks that position DCBSG for sustainable growth. Success in this position requires an entrepreneurial mindset, deep product and client acumen, and the ability to operate with autonomy while collaborating across organizational boundaries. The Director will combine consultative sales expertise with product management sophistication, financial literacy, and genuine passion for advancing the legal profession through technology and shared services innovation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops and executes a targeted business development strategy that identifies, qualifies, and pursues bar association prospects aligned with DCBSG’s service offerings and pricing models.
• Leverages existing bar association relationships while building independent relationships with decision-makers at prospective client organizations through consultative discovery conversations and needs assessment.
• Manages the full sales cycle from initial outreach through contract negotiation, ensuring clear communication of value propositions, implementation timelines, and financial terms.
• Establishes and facilitates a formal user group of early adopter clients that meets regularly to provide feedback, share best practices, and co-create product roadmap priorities.
• Tracks and reports on pipeline metrics, contract status, and revenue forecasts to the CEO and CFO with transparency and accuracy, enabling data-driven decision-making.
• Builds a strong client success program that ensures smooth onboarding, fast time-to-value, and ongoing satisfaction that directly impacts renewals, lifetime value, and referrals within the bar association community. Serves as the voice of the customer, shaping product decisions and keeping DCBSG aligned with market needs.
• Designs and delivers a comprehensive onboarding program that includes marketing toolkit customization, staff training, technical implementation support, and launch planning for each new client.
• Serves as the primary point of contact for client inquiries, concerns, and requests, ensuring responsive communication and rapid issue resolution.
• Conducts regular check-ins and business reviews with clients to assess satisfaction, identify expansion opportunities, and address barriers to product adoption or success.
• Systematically gathers, documents, and synthesizes client feedback through surveys, interviews, and user group discussions, translating insights into actionable product enhancement recommendations.
• Develops and monitors key retention metrics (renewal rates, client satisfaction scores, feature adoption rates) and proactively addresses at-risk accounts before contract renewal periods.
• Explores demand among bar associations and legal service providers for shared services (IT, finance, payroll, member management); builds a diversified, resilient business and positions DCBSG as a full-service partner.
• Conducts structured discovery interviews with prospective clients representing voluntary bar associations and legal service providers to understand pain points, service gaps, and willingness to outsource administrative functions.
• Analyzes competitive landscape and pricing models for shared services offerings in the legal and association management sectors, developing preliminary pricing frameworks and go-to-market strategies.
• Synthesizes market research findings into a feasibility assessment that evaluates demand, competitive positioning, required capabilities, and financial projections for each potential service line.
• Identifies and engages with internal stakeholders (IT, Finance, Legal) to assess organizational capacity, resource requirements, and operational readiness to deliver shared services at scale.
• Presents findings and recommendations to the CEO and CFO, including prioritized opportunities, implementation roadmaps, and resource requirements for moving promising concepts toward pilot or launch phases.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

This position is currently a hybrid position, with days worked in the office and days worked remotely. The hybrid status of this position may change at any time subject to the Bar’s discretion.

This is not an attempt to list all essential functions of this position. Job duties may change over time based on organizational/department needs.

The D.C. Bar is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

The Bar is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, pursuant to applicable law. If you require reasonable accommodation as part of the application process, please contact Human Resources at HR@dcbar.org.

As part of the accommodation process, we will conduct an individualized interactive process and may ask you for additional information. Any final hiring decisions or start dates may be delayed while the accommodation review process is ongoing if the individual cannot begin work without the requested accommodation.