Event Team Lead in San Mateo, California at Red Door Experiences

At Game Show Studios (powered by Red Door), we create high-energy, laugh-until-you-snort, memory-making experiences for every group that walks through our doors. Our Event Team Leads bring the magic to life. You’re the calm in the chaos, the guide behind the curtain, and the coach who helps every team member shine.
If you love people, thrive in a fast-paced environment, and can run an event like a boss while keeping the vibe fun, supportive, and polished—you might be the perfect fit.

What You’ll Do

Lead Unforgettable Guest Experiences

• Be the primary onsite point of contact and set the tone for a warm, welcoming, high-energy event.
• Run the full event flow (BEO/Run of Show) including logistics, catering coordination, timing, and transitions.
• Anticipate needs, resolve concerns, and keep guests smiling from arrival to post-event goodbyes.
• Communicate clearly and professionally by text, phone, and email.

Coach & Support the Team

• Lead with positivity, humility, and servant leadership—your role is to help the team succeed.
• Train and develop team members in hosting, event execution, and hospitality.
• Encourage growth, celebrate wins, and foster a culture where teamwork beats individual stardom.
• Ensure the team consistently delivers a 6-star Game Show Studios experience.

Keep Operations Running Smoothly

• Oversee event setup, flow, and breakdown to maintain a polished, immersive environment.
• Maintain an organized, inviting space that matches the high-energy feel of the show.
• Troubleshoot technical or operational hiccups with confidence and calm.
• Identify and suggest process improvements that make events smoother and more efficient.

Communicate Clearly & Take Ownership

• Keep the team up to date on promotions, processes, expectations, and daily info.
• Provide post-event recaps and insights to leadership to support continuous improvement.
• Accurately track event details, inventory, and financial information.
• Demonstrate integrity, ownership, and reliability in all reporting and procedures.

What You Bring

• Empathetic leadership — you build trust, lift others up, and bring out the best in your team.
• Strong event execution skills — you can run a timeline, juggle logistics, and stay cool when things get busy.
• Stellar communication — you connect effortlessly with guests and team members.
• Technical confidence — you don’t shy away from troubleshooting equipment or show tech.
• Adaptability — you pivot quickly, problem-solve fast, and bring solutions to the table.
• Accountability — you take ownership of your work, your team, and the guest experience.

Why You’ll Love It Here

• You’ll lead events that make people laugh, bond, and create unforgettable memories.
• You’ll be part of a team that values gratitude, growth, collaboration, and fun.
• You’ll help build a culture where everyone feels supported—and where “teamwork over all-stars” truly means something.
• You’ll be recognized as a solutions-driven leader who elevates every event and every teammate.
• You'll become an expert of all areas of our store, including full product mastery of the escape rooms.
• Medical, dental, vision, disability and life insurance available
• 401k eligibility with company match
• Paid Time Off
• Discounts on escape rooms and other Red Door experiences

If you’re ready to bring big energy, thoughtful leadership, and top-tier hospitality—we’d love to meet you.