Payments Processing Specialist I in Orlando, Florida at CURRENCY EXCHANGE INTERNATIONAL
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Job Description
Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi
Our Value Statement:
We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values
- Customer First - We earn the right to be our clients’ first choice.
- Integrity - We hold ourselves to the highest standard to build trust.
- Collaborative - We always win as a team.
- Innovative - We find new methods to deliver change and advance technology to the industry.
- Passionate - We are driven to be the best in class.
Currency Exchange International is looking for a skilled and motivated Payments Processing Specialist I to join our Payments Team! This is a full-time onsite position based in Orlando, Florida.
Summary: The Payment Processing Specialist I will be responsible for completing the payment process in a timely and accurate manner. The Specialist will provide excellent customer service with a high level of integrity and accountability. The purpose of this position is to optimize daily payment activities and to assist with the best performance of the payments department and the organization.
Essential Functions:
- Modify wire instructions in the CEIFX Repair Queue to sanitize client payment instructions.
- Create and route templates to process domestic and international wire payments using a FxO.
- Review and approve payments within CEIFX.
- Triage tickets sent to the department and escalate appropriately and timely.
- Process domestic and international wire payments using online Banking Platforms.
- Assist customers with the cancellation of wires.
- Communicate via e-mail and/or phone with clients in low complex situations regarding wire payments.
- Work with compliance team to identify and escalate AML and KYC issues.
- Work closely with finance and treasury departments to reconcile payments and identify discrepancies.
- Meet departmental standards for processing time and accuracy.
- Consistently comply with all company guidelines and policies.
- Confirm counterparty trades using an online platform, verbally or in writing.
- Use FxAll platform to confirm and or net settle counterparty trades.
- Communicate with internal teams and other members of the department to investigate delayed or failed payments.
- Consistently comply with all company guidelines and policies.
- Can work in a fast-paced, dynamic environment.
- Other duties as assigned.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.
Competencies:
- Action Oriented
- Functional Skills
- Situational Adaptability
- Effective Communication
- Optimizes Work Processes
- Nimble Learning
Required Education & Experience:
- Bachelor’s degree in business administration, finance, accounting, mathematics, economics or an equivalent combination of education and experience is preferred.
- Familiarity with SWIFT, bank online platforms, and or the Foreign Exchange industry is preferred but not mandatory.
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm