Front Desk/ Night Auditor in Kissimmee, Florida at Distro

About Us We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you.

Position Overview As a Front Desk Agent, you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from checkin to checkout.

Key Responsibilities Greet guests warmly and handle checkins and checkouts with professionalism Manage reservations, room assignments, and guest communications (phone, email, in person) Process payments, verify identification, and maintain accurate records Resolve guest concerns with empathy and efficiency, escalating when necessary Coordinate with housekeeping and maintenance to ensure room readiness Promote hotel amenities, local attractions, and upsell services when appropriate Maintain a clean, organized, and secure front desk area What You Bring Previous front desk or customer service experience (hospitality preferred) Strong communication skills and a calm, solutionsfocused mindset Ability to multitask and stay composed in a fastpaced environment Familiarity with hotel systems (StayNTouch experience is a plus) Flexibility to work mornings, evenings, weekends, and holidays if ever needed A teamoriented attitude and a genuine passion for guest service

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