Strategic Customer Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This role sits at the intersection of enterprise relationship management, revenue strategy, and cross-functional execution for high-value, complex customers. You will be responsible for owning and growing strategic B2B SaaS accounts, ensuring strong retention while identifying expansion opportunities across multi-location organizations. The position requires a consultative approach to executive stakeholders, combined with operational rigor to manage renewals, health scoring, and lifecycle planning. You will play a key role in driving Quarterly Business Reviews, aligning internal teams around customer outcomes, and translating customer needs into actionable product and process improvements. Beyond managing accounts, you will contribute to building scalable customer success frameworks that define how enterprise clients are supported and grown. This is a high-impact role in a fast-paced, collaborative environment where customer value and long-term growth are central priorities.

• Own the full enterprise customer lifecycle, including onboarding, account planning, renewals, expansion identification, and ongoing health monitoring across strategic accounts
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions to ensure alignment, value realization, and long-term partnership growth
• Build and execute account strategies that protect revenue (GRR) while driving expansion (NRR) across complex, multi-location customer portfolios
• Partner closely with Sales, Product, Support, and RevOps teams to resolve escalations and drive continuous improvement based on customer feedback
• Develop and refine scalable customer success playbooks that define how enterprise accounts are managed, supported, and expanded
• Monitor account health, risk signals, and usage trends to proactively mitigate churn and identify growth opportunities
• Coordinate cross-functional initiatives to streamline onboarding, optimize adoption, and improve customer outcomes

• 5+ years of experience managing enterprise or strategic B2B SaaS accounts, ideally involving multi-location or complex organizational structures
• Strong track record of driving retention, expansion, and measurable customer success outcomes across large accounts
• Proven ability to engage and influence executive stakeholders, including C-suite and senior operational leaders
• Experience managing full post-sale lifecycle activities including renewals, expansion strategy, and customer health tracking
• Strong commercial acumen with ability to balance customer advocacy and revenue growth objectives
• Excellent communication, presentation, and relationship-building skills in a high-stakes, fast-paced environment
• Ability to work cross-functionally and independently while managing competing priorities across complex accounts
• Experience with Customer Success or CRM tools such as HubSpot, Slack, Google Workspace, or similar platforms is a plus
• Prior experience contributing to or building customer success frameworks or onboarding processes is highly valued

• Competitive base salary with performance-based incentives and equity opportunities
• Fully remote work environment with flexibility and autonomy
• Comprehensive health coverage including medical, dental, and vision insurance (often employer-supported or fully covered)
• Flexible PTO policy with generous time off to support work-life balance
• Parental leave and family-forming support benefits
• Retirement savings plan options such as 401(k)
• Wellness, learning, and home office stipends
• Opportunity to help shape enterprise customer success strategy within a high-growth organization