Guest Services Team Member in Arlington, Texas at The National Medal of Honor Museum Foundation

Admissions & Guest Services Team Member

Role Summary

As an Admissions & Guest Services Team Member, you will be one of the first points of contact for guests visiting the National Medal of Honor Museum. You will help create a welcoming, seamless, and memorable guest experience by assisting with ticket purchases, upgrades, memberships, and add-on experiences; validating admission; answering guest questions; and providing information and directions throughout the Museum.

The ideal candidate is professional, personable, and service-oriented, with the ability to remain positive, helpful, and composed in a fast-paced, guest-facing environment.

Essential Functions

• Assist guests with ticket purchases, upgrades, memberships, and add-on experiences using established ticketing and point-of-sale systems.
• Answer Guest Services calls and assist with troubleshooting ticketing and admission-related issues.
• Utilize established sales and service techniques to promote ticket upgrades, memberships, and additional guest experiences.
• Validate tickets and other admission entitlements prior to Museum entry.
• Welcome guests warmly and provide information regarding Museum exhibits, amenities, services, and offerings.
• Provide clear and helpful directional assistance throughout the Museum and surrounding areas.
• Respond to guest questions and concerns in a professional, courteous, and timely manner.
• Help maintain a safe, clean, organized, and welcoming environment for guests and team members within the assigned area.
• Follow all Museum policies, procedures, and guest service standards.
• Work collaboratively with other departments to support a positive and seamless guest experience.
• Perform other duties as assigned.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential function effectively. The requirements below represent the knowledge, skills, and abilities required for the position.

• Must be at least 18 years of age.
• Previous experience in hospitality, attractions, museums, retail, or customer service is preferred.
• Demonstrated commitment to providing exceptional customer service.
• Professional, positive, and welcoming demeanor.
• Excellent interpersonal, communication, and active-listening skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively with guests in person and by telephone.
• Ability to learn and effectively use ticketing, point-of-sale, and other computer-based systems.
• Ability to handle multiple tasks while maintaining accuracy and attention to detail.
• Ability to remain calm and professional when assisting guests with questions, concerns, or ticketing issues.
• Ability to confidently communicate the value of Museum memberships, upgrades, and add-on experiences.
• Must be available to work evenings, weekends, holidays, and special events as scheduled.
• Ability to stand, sit, and walk for extended periods of time.
• Ability to work effectively both independently and as part of a team.
• Practice safe work habits and follow all safety policies, procedures, and applicable regulations.
• Must complete company-wide safety training and any additional job-specific training as required.

Preferred Qualifications

• Teamwork & Collaboration – Strong
• Customer Service & Sales – Strong

THE NATIONAL MEDAL OF HONOR MUSEUM FOUNDATION

The National Medal of Honor Museum Foundation, based in Arlington, Texas, is dedicated to preserving and honoring the stories and legacy of Medal of Honor recipients. Through a state-of-the-art museum spanning more than 100,000 square feet, the Foundation inspires visitors by showcasing the extraordinary courage, sacrifice, and patriotism of ordinary individuals who performed heroic acts above and beyond the call of duty.

In addition to the Museum, the Foundation is home to the National Medal of Honor Griffin Institute, which promotes character development rooted in the Medal of Honor's core values: Courage, Sacrifice, Commitment, Integrity, Citizenship, and Patriotism.

The National Medal of Honor Museum Foundation is an Equal Opportunity Employer. The Foundation's leadership is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and access to facilities and programs.

Pay Rate: $15 / hr