F&B Outlet Supervisor in Boston, Massachusetts at The 'Quin House

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

• Provide leadership and instill a culture and work environment based upon respect, providing opportunities for staff to learn, grow and develop their abilities through training of employees, creating a positive, productive working environment
• Understand all policies, procedures, standards, specifications, guidelines for The Quin
• Provide opportunities for staff to learn, grow and develop their abilities through training of employees
• Create a positive, productive working environment
• Maintain F&B marketing and other marketing activities and club programming initiatives
• Assume 100% responsibility for the quality of services provided
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop the staff in all areas of professional development
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
• Investigate and resolve member complaints regarding food quality and service
• Complete projects delegated by Manager in a timely manner.
• Respond to guest inquiries with regards to events and group reservations when required
• Handle guest requests/complaints as necessary.
• Maintain inventory of supplies.
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

• At least 1-2 years of progressive experience in a hotel or restaurant.
• Service oriented style with professional presentations skills
• Results-driven leader who can champion a vision and roadmap
• Reliable, focused and passionate individual who can lead by example
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Good oral and written communication skills
• Detail oriented and excellent follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• Comfortable with WORD, PowerPoint and Excel
• High School Diploma or equivalent