Fraud Specialist, Supplier Operations & Governance in Haciendas del Canada, Nuevo León at Jobgether

• Advise account managers, accounting teams, and management on effective practices for handling billing disputes and fraud-related issues.

• Investigate and resolve fraudulent service misuse, including Artificially Inflated Traffic (AIT) and International Revenue Share Fraud (IRSF), as well as billing errors and rate discrepancies.

• Manage the complete dispute lifecycle for customers and vendors, from intake and case initiation through progress tracking, negotiation, documentation, and final resolution.

• Analyze call and messaging data to identify billing mismatches, investigate suspicious activity, and establish evidence supporting dispute claims.

• Identify and resolve overcharges, unpaid balances, and discrepancies involving quantities, rates, currencies, contractual terms, and other root causes.

• Negotiate dispute settlements, payment terms, and resolutions with customers and telecommunications carriers, taking contractual obligations and industry practices into account.

• Review contracts and compare agreed commercial terms with invoices to identify discrepancies and determine appropriate corrective action.

• Build dashboards and reporting tools to monitor dispute lifecycle metrics, communicate performance insights, and drive operational improvements.

• Collaborate with data analytics, engineering, and accounting teams to reconcile accounts, investigate complex cases, and implement effective solutions.

• Serve as a primary point of contact for dispute negotiations, ensuring timely communication, well-supported decisions, and documented outcomes.

• At least 8 years of professional experience in telecommunications operations, fraud operations, customer success, vendor management, procurement, collections, consulting, or a related field.

• Strong written and verbal communication skills, with the ability to explain complex financial and operational issues clearly.

• Demonstrated experience negotiating disputes constructively with customers, suppliers, vendors, or other external stakeholders.

• Practical experience in collections, dispute resolution, billing analysis, or financial reconciliation.

• Project management experience, including coordinating multiple stakeholders and managing cases through to resolution.

• Strong data analysis skills and experience working with Excel or Google Sheets, Looker, SQL, or comparable tools.

• Ability to investigate complex discrepancies, interpret contractual terms, identify root causes, and develop evidence-based recommendations.

• A detail-oriented, persistent, and commercially minded approach, with strong ownership of problems and outcomes.

Desired qualifications:

• Understanding of the application-to-person (A2P) SMS ecosystem, international traffic routing, IRSF, AIT, and the commercial incentives and profit chains within these ecosystems.

• Familiarity with industry frameworks and fraud-handling standards from organizations such as i3forum, GSMA, MEF, or ITW Global Leaders’ Forum.

• Knowledge of Call Detail Records (CDRs) and experience assembling comprehensive, evidence-based dispute case files.

• Experience using workflow management platforms such as Airtable or developing dashboards to monitor operational performance.

• Background in telecommunications, technology, or consulting.

• Experience with advanced data analysis, Python, scripting, or other analytical automation techniques.

• Familiarity with AI tools and automation solutions to improve productivity and streamline operational workflows.

• Estimated annual salary: CAD 90,800–113,500, with the starting salary determined by relevant skills, experience, and geographic location.

• Target bonus: 15%.

• Remote-first working arrangement for candidates based in Ontario, British Columbia, or Alberta, Canada.

• Competitive compensation and paid time off.

• Parental leave and wellness leave.

• Healthcare benefits, with specific offerings varying by location.

• Retirement savings program and potential retirement contributions.

• Depending on the role and eligibility, additional compensation and benefits may include incentive programs, equity grants, and health and wellness benefits.

• Opportunities to collaborate with international teams, develop professional skills, and contribute to meaningful operational improvements.

• Occasional travel may be required for in-person project meetings, team gatherings, or customer meetings.

• Opportunities to participate in community initiatives through volunteering and donation support.