HR Generalist in Knoxville, Tennessee at KARM Stores

Summary

The Team Services Associate supports the daily operations of the Team Services department by
administering core human resources processes, maintaining accurate employee records, supporting
compliance, and providing responsive service to team members and leaders. This role assists with
onboarding, employee relations, HR systems, and departmental initiatives while promoting a
Christ-centered, people-focused culture and supporting operational excellence across KARM Stores.

Essential Functions

Human Resources Operations & Team Member Support

Coordinate onboarding, employee documentation, personnel records, and HR system updates to
ensure accurate and timely processing.
Respond to team member and leader questions regarding HR policies, procedures, benefits, and
employment processes.
Assist with payroll and benefits administration, employment changes, and other routine HR
transactions.
Identify processing issues and recommend improvements to increase accuracy, efficiency, and
service delivery.

Team Member Relations & Organizational Support
Build positive relationships with team members and leaders by providing responsive,
professional, and compassionate HR support.
Assist with employee relations matters, investigations, corrective action documentation, conflict
resolution, and other sensitive personnel matters as directed.
Partner with leaders and Team Services colleagues to support recruitment, onboarding, team
member development, and workforce needs.
Model servant leadership, integrity, accountability, and professionalism while supporting KARM
Stores' Christ-centered culture.

Compliance & HR Administration
Support compliance with federal and state employment laws, organizational policies, safety
requirements, and established HR procedures.
Maintain accurate employee records, HR systems, reports, and personnel documentation while
protecting confidential information.
Assist with employment documentation, audits, reporting, and compliance-related activities.

Recognize and escalate sensitive issues, potential compliance concerns, and matters requiring
additional review or leadership guidance.
Success Factors: Good Judgment Operational Excellence Achieves Results
Continuous Improvement & Departmental Collaboration
Assist with HR projects, departmental initiatives, training coordination, and process
improvements.
Review HR information and operational data to identify discrepancies, trends, and opportunities
for improvement.
Collaborate with Team Services colleagues and organizational leaders to support consistent HR
practices and effective service delivery.
Participate in professional and spiritual development opportunities and perform other duties as
assigned to support organizational priorities.

Qualifications

Associate's or bachelor's degree in Human Resources, Business Administration, Organizational
Leadership, or a related field preferred.
Two to three years of experience in human resources, HR administration, employee services, or a
related field required.
Working knowledge of employment practices, employee relations, payroll, benefits
administration, and HR systems preferred.
Experience with Paycom and Google applications preferred.
HR certification (SHRM-CP or PHR) preferred.
Valid driver's license with an acceptable driving record.

Knowledge, Skills & Abilities
Strong organizational skills and attention to detail.
Excellent interpersonal, written, and verbal communication skills.
Ability to handle confidential information with discretion and exercise sound judgment.
Ability to manage multiple priorities, meet deadlines, and maintain accurate records.
Strong problem-solving skills and willingness to identify and escalate issues appropriately.
Ability to build collaborative relationships across all levels of the organization.
Commitment to servant leadership, continuous improvement, professionalism, and the mission
and values of KARM Stores.

Physical Requirements
Ability to travel occasionally to store locations, meetings, and training events.
Ability to stand, walk, and move throughout office and retail environments.
Ability to occasionally lift and carry up to 25 pounds.
Ability to operate computers and standard office technology for extended periods.

Work Schedule and Required Hours
Full time, Monday through Friday, occasional evenings may be required based on business needs.