Site Administrative Associate, Career & Advanced Technology Center in Philadelphia, Pennsylvania at Community College of Philadelphia

Job Title: Site Administrative Associate, Career & Advanced Technology Center
Salary Range: $17,550.00 - $78,000.00 Annually
Location: Career and Advanced Technology Center - Philadelphia, PA
Job Type: Part-Time Administrator, Hourly
Job Number: 2026-00016
Department: Career Advanced Technology Center
FLSA: Non-Exempt

Job Description:

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

The Site Administrative Associate is a part-time position at the Career & Advanced Technology Center (CATC)/West Regional Center (WERC), reporting to the Manager, CATC. This position provides front-line support for prospective and continuing students. Under limited supervision, this position supports enrollment-related functions, manages student intake, and delivers high-quality customer service. The role requires initiative, sound judgment, and the ability to make decisions independently while ensuring the smooth operation of CATC/WERC and student services activities.

This is a part-time, position with work hours not to exceed 20 hours per week. Schedule: Monday-Thursday, 4:00 PM – 9:00 PM. Occasional weekend hours may be required.

Essential Responsibilities

• Greet and assist students, faculty, staff, and visitors with general and enrollment-related inquiries.

• Support theSEPTAKey Card pilot program, including distributing cards to eligible students and continuously monitoring their eligibility status.

• Manage student intake using queuing system software and maintain appointment scheduling tools.

• Provide high-quality customer service to internal and external constituents in a courteous, professional, and pleasant manner, while consistently maintaining a professional appearance.

• Communicate effectively in person, by phone, and via email; redirect calls and share College information appropriately.

• Follow up with students regarding enrollment matters and respond to inquiries or concerns as needed.

• Provide campus tours to prospective students and families.

• Cultivate and maintain positive working relationships withCATC/WERCstaff and faculty.

• Share student needs or concerns with theCATCManager and Executive Director.

• Maintain current knowledge of Enrollment Services and other College services (e.g., Admissions, Academic Advising, Financial Aid, Counseling) to help resolve student questions.

• Assist faculty and staff with building/classroom related needs during evening operating hours.

• Support outreach, recruitment, and retention efforts by assisting with calling campaigns, data collection, and basic research tasks.

• Assist with planning, coordination, and execution of special events at both theCATCand West Regional Centers.

• Ensure the confidentiality and security of student records in accordance withFERPAand College policies.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

• Perform other duties as assigned.

Required Qualifications

• High School diploma or equivalent required.

• A minimum of one (1) year of related experience working in a community-based or educational setting.

• Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required.

• Excellent organizational, communication, and interpersonal skills.

• Ability to work independently and collaboratively with minimal supervision.

• Proven ability to manage multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.

• Effective verbal and written communication skills required.

• Strong attention to detail and problem-solving ability.

• Ability to maintain professionalism and a positive demeanor at all times.

• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications

• Associate’s degree (or two years of college level coursework) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

This position is not eligible for benefits.

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

Do you have a minimum of one (1) year of related experience working in a community-based or educational setting?

• Yes
• No