Network and Infrastructure Engineer in Allston, Massachusetts at Harvard University

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Why join the Harvard John A. Paulson School of Engineering and Applied Sciences?

At the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), we work within and beyond the disciplines of engineering and foundational science to address the most pressing issues of our time. Through teaching and collaborative research, SEAS discovers, designs, and creates novel technologies and approaches to societal challenges in service to the world, the nation, and our community. We collaborate across academic areas at SEAS and the larger university, and with colleagues in academia, industry, government and public service organizations beyond Harvard. By joining SEAS, you will be part of an inclusive community of dedicated problem-solvers who hold themselves and one another to the highest academic and professional standards. To learn more about us, please visit https://seas.harvard.edu/.

Job Summary:

The School of Engineering and Applied Sciences (SEAS) is seeking a Network and Infrastructure Engineer responsible for the design, implementation, and ongoing support of school-level network and related IT infrastructure in support of teaching, research, and administrative activities. This role provides critical oversight and technical expertise for campuswide networked AV infrastructure and design of faculty lab networks. This role participates fully in building and configuring network and infrastructure components; maintaining and troubleshooting complex issues; and monitoring critical systems to identify, analyze, and address performance and security problems and security events. The position focuses on implementing secure infrastructure solutions, performing and contributing to risk and vulnerability assessments, and driving remediation efforts to protect systems and data. The incumbent serves as a trusted advisor to school administrative and research stakeholders, consulting on and implementing infrastructure best practices ensuring alignment with Harvard University IT technical standards, policies, and information security requirements

Job-Specific Responsibilities:

• Participate fully in the build, configuration and documentation of IT infrastructure. Provide specialized stewardship on campus AV networking and faculty lab network architecture.
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives. This includes server room operations such as provisioning of rack space, installing server equipment, and coordinating network setup for faculty servers.
• Analyze and report on performance metrics.
• Oversee SEAS use of infrastructure monitoring and management platforms including those for the SEAS AV environment (e.g., Crestron XiO and Dante Domain Manager) and university tools (e.g., LogicMonitor).
• Implement and support robust and secure IT solutions.
• Maintain awareness of emerging threats and trends within Information Security.
• Operates with a security mindset and partners with the School Information Security Officer to evaluate and mitigate risks of software and software as a service (SaaS), and AV tools. May perform or contribute to risk assessments.
• Review or perform procedures necessary to ensure the safety of information and to protect systems from intentional or inadvertent access, modification, disruption or destruction.
• Act as a trusted advisor to members of the SEAS community.
• Draw on relationship and technical skills to consult with internal and external stakeholders, ensuring effective collaboration with SEAS AV Services and Facilities, HUIT, other Harvard units, and vendors. Along with these partners, ensures the design of Network IT and AV solutions meet the needs of the SEAS community.
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.

Working Conditions:

SEAS campus spans across both Cambridge and Allston, MA. Occasionally required to work outside of normal business hours and may be called during off-hours to address critical infrastructure needs.

Physical Requirements:

The individual in this role may be in work situations where the ability to carry up to 20 pounds unassisted and to lift items weighing up to 50 pounds with assistance is needed. Standing and sitting for considerable lengths of time might also be required.

Basic Qualifications:

• Minimum of two years post-secondary education or relevant work experience

Additional Qualifications and Skills:

• Knowledge of configuration, maintenance and support of IT infrastructure systems within a higher education environment.
• Demonstrated ability to work independently and collaboratively across teams while managing multiple, often competing priorities in a dynamic environment.
• Ability to use discretion and judgment in evaluating problems, communicating, recommending alternatives and solutions, and escalating issues via established support channels.
• Experience with device and network monitoring and diagnostic tools.
• Demonstrated proficiency in networking concepts (e.g., routing, firewalls, DNS/DHCP, VPN).
• Familiarity with information security principles and concepts, relevant tools and standards.
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Effective written and verbal communication; ability to collaborate with cross-functional technical teams.
• Commitment to operational excellence, service reliability, documentation, and continuous improvement.
• Knowledge of Microsoft Office Suite and Google Workspace.

Certificates and Licenses:

• Completion of Harvard IT Academy foundational course (or external equivalent) preferred
• Cisco Certified Network Associate (CCNA) or similar preferred

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity and Education
• Other Information:
  • Applicants should submit a cover letter and resume to be considered for this position.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the Universitys Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.