Technical Account Manager (North America Accounts) in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager (North America Accounts) in Brazil.

In this role, you will act as the senior technical bridge between enterprise customers and internal teams, ensuring seamless integration, reliability, and performance across complex payment infrastructures. You will lead strategic technical relationships with high-value North American accounts while guiding a team of Technical Account Managers in delivering consistent, high-quality outcomes. This position requires a strong mix of hands-on technical expertise and leadership, with the ability to navigate complex API-driven environments and high-stakes integrations. You will work closely with Product, Engineering, Sales, and Partnerships to translate customer needs into scalable solutions and platform improvements. The role is central to shaping how technical partnerships are delivered at scale in a fast-growing global payments ecosystem. It offers exposure to cutting-edge fintech infrastructure, international clients, and mission-critical systems operating across multiple markets.

• Serve as the senior technical point of contact for strategic North American accounts, managing escalations and resolving complex integration and performance issues.
• Lead technical discussions with customer stakeholders around architecture, product trade-offs, incident response, and risk mitigation strategies.
• Define and implement best practices for onboarding, integration delivery, and ongoing technical account health monitoring.
• Build deep understanding of customer systems, business models, and technical environments to proactively identify opportunities for value creation.
• Partner with engineering teams to guide solution design, troubleshoot issues, and ensure optimal API and system performance.
• Collaborate with Product, Sales, and Partnerships to align customer feedback with roadmap priorities and business objectives.
• Oversee integration progress and team execution, ensuring consistent delivery quality and adherence to timelines.
• Act as a regional champion for North American accounts, bringing customer insights into strategic internal discussions.

• 5+ years of experience in Technical Account Management, Integration Engineering, or similar roles, ideally within fintech or payments environments.
• Proven experience leading, mentoring, or guiding technical teams in a customer-facing capacity.
• Strong knowledge of APIs (REST, SOAP), data formats (JSON, XML), and API tools such as Postman, Swagger, or SoapUI.
• Solid understanding of web technologies including HTML, CSS, JavaScript, and modern API-driven architectures.
• Hands-on experience with at least one backend language such as Python, Node.js, Golang, or equivalent.
• Familiarity with database and server technologies such as MySQL, PostgreSQL, MongoDB, Nginx, or Apache.
• Strong analytical, troubleshooting, and project management skills with the ability to manage multiple accounts and priorities.
• Excellent communication skills, capable of engaging both technical and non-technical senior stakeholders.

• Competitive compensation package with equity opportunities
• Fully remote work from anywhere in Brazil/LATAM region
• Home office setup bonus to support your workspace
• Provided work equipment for optimal performance
• Stock options participation
• Comprehensive health coverage
• Flexible days off and autonomy over time management