Room Attendant - River Rock Casino Resort in Richmond, British Columbia at Lahal Management LP
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Job Description
River Rock Casino Resort is seeking enthusiastic, customer-focused individuals to join our Housekeeping Team.
As a Room Attendant, you'll play an essential role in creating memorable guest experiences by ensuring every room is clean, comfortable, and ready to welcome our guests.
You'll take pride in maintaining exceptional cleanliness standards, thoughtfully replenishing amenities, and ensuring each room is presented to the highest quality. Working closely with a supportive team, you'll respond to guest requests with warmth and professionalism while identifying and reporting maintenance needs.
This role is ideal for someone who enjoys staying active, pays close attention to detail, and takes satisfaction in delivering outstanding service. If you're dependable, energetic, and passionate about creating welcoming spaces where guests can relax and feel at home, we'd love to have you on our team.
Key Responsibilities
- Guest Room Care — Making beds, changing linens, vacuuming, and completing all cleaning tasks in alignment with established policies and procedures.
- Amenity Refresh — Providing rooms with fresh towels, toiletries, and replenishing guest essentials to ensure a seamless stay.
- Inventory Support — Restocking supplies and maintaining par levels as required.
- Guest Assistance — Responding to guest questions with professionalism, warmth, and a service‑oriented approach.
- Room Functionality Checks — Ensuring TVs, radios, lighting, and heating/cooling systems are in proper working order.
- Surface Care — Dusting and polishing furniture to maintain a polished, welcoming environment.
- Deep Cleaning — Scrubbing floors, walls, and windows as required to uphold cleanliness standards.
- Waste Management — Emptying and cleaning waste bins and ashtrays.
- Linen & Waste Removal — Transporting used linens and garbage to designated bins.
- Carpet Care — Shampooing carpets as directed.
- Issue Reporting — Reporting damages or maintenance concerns to the Team Leader or Manager promptly.
- Operational Communication — Liaising effectively with all operational departments to support smooth daily operations.
- Regulatory Compliance — Ensuring adherence to licensing laws, health and safety standards, and all statutory regulations.
- Additional Duties — Performing other duties as assigned or directed.
Education & Qualifications
- Flexible Availability — Ability to work up to 40 hours per week across early mornings including weekends and holidays
- Physical Capability — Ability to stand for extended periods and lift up to 50 pounds.
- Experience — Previous housekeeping experience considered an asset.
- Motivation & Energy — Energetic, highly motivated, and committed to delivering exceptional service.
- Organization & Multitasking — Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
- Service Excellence — Ability to exceed guest expectations through timely, effective, and service‑oriented communication.
- Ability to clear a criminal record check
Work Environment Considerations
Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.