Director of Facilities & Resident Services in Philadelphia, PA, Pennsylvania at The HOW Group

Calling All Property Management Leaders!

Are you a problem-solver who loves making things run better? Do you thrive on leading teams, improving operations, and creating exceptional resident experiences? The HOW Group is looking for a dynamic Director of Facilities & Resident Services to help lead our growing Property Management team!

We're looking for a hands-on leader who can oversee facilities and maintenance operations, elevate the resident experience, and develop high-performing teams. If you're strategic enough to see the big picture but aren't afraid to roll up your sleeves and get things done, this could be the role for you!

Here's What You'll Get to Do:

• Lead Property Operations: Oversee facilities, maintenance, resident services, property administration, and contract compliance across our portfolio.
• Make Things Run Better: Develop and implement processes, policies, and strategies that improve efficiency, service, quality, and cost-effectiveness.
• Champion the Resident Experience: Ensure residents receive responsive, professional, and exceptional service while identifying opportunities to improve satisfaction and retention.
• Lead & Develop Your Team: Supervise, mentor, motivate, and hold Maintenance and Resident Services teams accountable for delivering outstanding results.
• Drive Portfolio Growth: Partner with the VP of Property Management and senior leadership on new acquisitions, property onboarding, and opportunities to expand our management portfolio.
• Build Strong Relationships: Maintain relationships with clients, vendors, residents, and internal teams while identifying opportunities to strengthen and grow partnerships.
• Know Your Numbers: Analyze financial statements, operational reports, and performance metrics to make informed decisions and drive profitability.
• Solve Problems & Drive Results: Tackle challenges head-on, think creatively, and continuously look for ways to improve property performance and the resident experience.

What You'll Bring to the Party:

• Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred, with 10+ years of progressive property management experience, including 5-7 years in a leadership role; equivalent experience may be considered.
• Strong knowledge of property management operations, facilities, maintenance, and financial management.
• Proven ability to improve processes, increase efficiency, and drive operational excellence.
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Excellent communication and relationship-building skills.
• Strong financial and analytical abilities, including experience with budgets and financial reporting.
• Proficiency in Microsoft Office and property management software.
• A can-do attitude and a willingness to roll up your sleeves, solve problems, and get things done.

Relevant certifications, such as a real estate license or NAA designation, are a plus.

Why You'll Love This Gig:

• Make a Real Impact: Help improve properties and create communities where residents love to live.
• Lead With Purpose: Play a key role in the success and growth of HOW Property Management.
• Growth Opportunities: We invest in our people and encourage professional development.
• Competitive Compensation & Benefits: We appreciate the work you do and reward it accordingly.
• A Great Team: Work alongside passionate, collaborative people who believe in finding a way forward.

Ready to Make an Impact?

Don't just manage properties—help us make them better! If you're ready to lead, innovate, solve problems, and make a difference across our growing portfolio, we'd love to hear from you. Apply today and join the HOW Group!