Pessoa Consultora de Customer Success Pleno in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pessoa Consultora de Customer Success Pleno in Brazil.

This role sits at the intersection of customer success, consultative sales, and product expertise within a fast-growing SaaS environment focused on transforming the dental industry. You will be responsible for driving expansion opportunities, guiding clients through product demonstrations, and ensuring they clearly understand the value delivered by the platform. The position requires a strong ability to translate technical capabilities into business impact, while maintaining an excellent customer experience throughout the journey. You will manage a fast-paced pipeline, engaging with clients in short sales cycles and high-volume interactions. The environment is dynamic, data-driven, and highly collaborative, with a strong focus on customer value and continuous improvement. This is an excellent opportunity for professionals who enjoy combining relationship building, negotiation, and technology-driven solutions.

• Manage the expansion pipeline, ensuring accurate CRM tracking and continuous updates of customer opportunities throughout the sales cycle.
• Conduct product demonstrations, simplifying complex features and clearly communicating value propositions tailored to customer needs.
• Lead commercial negotiations, handling objections effectively and guiding clients through to successful deal closure.
• Build trust with customers by clearly positioning the product’s capabilities, limitations, and expected outcomes in a transparent and consultative way.
• Collaborate with internal teams to ensure alignment between customer needs, product capabilities, and expansion strategies.
• Maintain high levels of customer engagement across multiple interactions, ensuring responsiveness and strong follow-up throughout the pipeline.
• Contribute insights from customer interactions to improve product positioning, sales strategy, and overall customer experience.

Requirements:

• Minimum of 2 years of experience in Customer Success with a focus on sales or expansion, preferably in SaaS or technology-driven companies.
• Strong experience in consultative sales, including negotiation, objection handling, and value-based selling.
• Familiarity with AI-powered products and digital solutions, with the ability to translate technical features into business benefits.
• Experience managing sales pipelines using CRM tools such as Pipedrive or similar platforms.
• Strong communication skills with the ability to deliver clear, concise, and value-driven messaging.
• Analytical mindset with ability to interpret data and optimize sales and customer engagement processes.
• Strong organization, time management, and ability to handle high-volume, fast-paced environments.
• Collaborative mindset with ability to work cross-functionally with CS, Sales, Product, and Marketing teams.
• Nice to have experience with automation tools, chatbots, voicebots, or AI-driven customer engagement solutions.

Benefits:

• Meal and food allowance via flexible card.
• Home office assistance.
• Health insurance with partial coverage.
• Mental health support and therapy access at no cost.
• Gym and wellness access platforms with family coverage options.
• Pet health insurance benefits.
• English classes provided at no cost.
• Extended parental leave policies.
• Baby support kit for new parents.
• Coworking reimbursement option.
• Birthday day off.
• Equipment support voucher for remote setup.
• Discounts and partnerships with education and service providers.
• Inclusive and remote-first work environment across Brazil.