Philadelphia Program Manager in Philadelphia, Pennsylvania at The Phoenix

About Us

At The Phoenix, we’re fueling a movement that builds on the power of community and belonging to change how society approaches addiction and recovery. Through hundreds of weekly sober events and activities, we’re creating safe spaces for all individuals to connect, build friendships, find support, and have fun.

About the Role

You have experience overseeing dynamic community spaces, including event logistics, building maintenance, program development, volunteer recruitment and engagement, and community center growth. You have a background leading fitness and social activities. You’re established in Philadelphia and have strong local ties. You are invested in recovery from substance use disorder and believe in the power of community. You care about helping to reduce the stigmas around living sober. If this sounds like you, keep reading.

This role will be based in Philadelphia, Pennsylvania and will support the organization by helping to launch our new facility and scaling our local impact. The ideal candidate will have strong organizational and time management skills, will bring curiosity to problem-solving, and will have the ability to effectively navigate high-pressure situations with empathy. If you’re excited about working in a dynamic and creative environment that promotes personal and professional growth, we want to talk to you!

KEY RESPONSIBILITIES

Facility & Operations Management

• Operational oversight of physical space (cleanliness, safety, readiness)
• Issue identification, reporting, and follow-through
• Vendor and resource coordination

Event & Program Management

• Coaching of fitness classes and social events
• Event scheduling and logistics coordination
• Oversight of quality and safety standards
• Performance tracking (attendance, quality scores, KPIs)

Volunteer Recruitment and Engagement

• Recruitment and pipeline development (with diversity focus)
• Onboarding and compliance (background checks, training, documentation)
• Volunteer training
• Extensive ongoing volunteer engagement
• Database/CRM management (Salesforce tracking, record accuracy)
• Retention strategy

Stakeholder and Partnership Management

• Community-building with the greater Philadelphia community, including SUD treatment centers
• Tours of community center as needed for donors, government officials, and media outlets
• Relationship cultivation with vendors and contractors
• Attendance at offsite events as needed

QUALIFICATIONS

• 3+ years of relevant work or volunteer experience (facility management, volunteer management, program management, leadership, etc.)
• Technology proficiency and strong written and verbal communication skills
• Fitness certification, preferably in CrossFit, strength training or other gym-based fitness discipline
• Experience leading engaging fitness and social events for all levels
• Demonstrated local ties to Philadelphia, preferrable with at least one year of residence
• Reliable transportation and willingness to drive throughout the Philadelphia area as needed

PREFERENCES

We welcome all great applicants to apply even if you don't have all these preferred attributes

• Lived experience as a peer in recovery
• Desire to apply anti-racism and anti-oppression principles and practices
• Familiarity with Salesforce or other CRM

SALARY AND BENEFITS

• $70,000 - $75,000 annually (please be aware that most offers fall below the top of the range and are based on a variety of factors such as relevant experience and qualifications, internal equity among the team, and market indicators)
• 403(b) retirement plan with 4% match
• Paid time off (vacation/sick days/skill enhancement days)
• Medical, dental, and vision plans
• Opportunity to join employee resource groups (ERGs) and participate in a mentoring program
• Monthly wellness stipend
• Optional pet insurance

This role will be posted from Sept 3 until October 15 at 1 PM Eastern Time. Early applicants may be given preference if application volume is high. Candidates are interviewed on a rolling basis and interviews may continue past application deadline. Hiring decisions will be made no earlier than close of listing and may require additional time beyond this date.

At The Phoenix, we welcome people from all backgrounds and strive to create a healing-centered environment that allows everyone to bring their authentic selves to the workplace. We seek to create a workplace environment that accurately reflects the diverse communities we serve. We understand that voices of varied experiences and perspectives are central to our mission and our impact. We do not discriminate on the basis of race, color, religion, creed, gender, gender expression, pregnancy, genetic information, age, national origin, ancestry, disability, marital status, sexual orientation, or military status.

The Phoenix will gladly provide reasonable accommodations during the interview process if needed. Please ask!