Digital Inside Sales Representative in Northborough, Massachusetts at Esler Companies
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Job Description
US-MA-Northborough
Job ID: 2026-5347
Type: Full-Time
# of Openings: 2
Category: Inside Sales
TFL Call Ctr MA
Overview
We're looking for a Digital Inside Sales Representative to join our team!
As a Digital Inside Sales Representative you'll handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with. Your responsibility is to communicate with the homeowner via text message and other digital platforms to schedule an appointment to have a Project Consultant demonstrate the product in the customer’s home. You'll be required to partner with leaders consistently to provide and receive feedback on your performance on the phones.
Responsibilities
- Communicate with customers via text message using company-provided methodology
- Communicate with all customers, prospects, and teammates with professionalism, listening actively and show empathy
- Engage with customers by measuring and responding to sentiment
- Enter all information from the conversation into Enabled swiftly and accurately
- Partner with Inside Sales Coaches and Management team for questions or escalated customer situations
- Meet activity targets daily
- Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
- Meet regularly to discuss feedback on performance, develop strategies and ask questions
- Attend weekly team meeting
- Other job duties as assigned
Qualifications
- Excellent oral and written communication skills.
- Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
- Ability to work independently and as an active team member.
- Flexibility and demonstrated ability to adapt well in a changing environment.
- Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
- 1 year customer service experience required
- High School Diploma or equivalent preferred
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.