Switchboard Operator (OCHJF#177) in Omak, Washington at Colville Gaming LLC

1 Full-Time
Closing Date: 09/29/2026 at 4PM

Summary:
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls.

Essential Functions:
• Performs duties within all departmental policies/service procedures/standards.
• Cover front desk for breaks, performing duties while at the front desk; i.e. reservations, check in, and check out.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Respond to all incoming telephone calls within the number of rings designated by the property’s guidelines while using proper salutation and closing.
• Route callers to correctly.
• Use proper phone etiquette.
• Record and relay messages accurately, completely and legibly.
• Provide callers with accurate information on hotel facilities and services.
• Monitor telephone system problems and maintain log.
• Document all guest complaints or problems. Notify appropriate department/team member to resolve the situation.
• Review status of assignments and any follow-up action with oncoming team members.
• Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
• Provides a high standard of professionalism and guest service.
• Must maintain confidentiality.
• Performs other duties or special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):
• Must be at least 18 years or older.
• Must be able to complete job functions with attention to detail, speed and accuracy.
• Ability to understand, speak, communicate and read the English language.
• Ability to prioritize and organize.
• Ability to remain calm and problem solve various issues with good judgment.
• Ability to work cohesively with team members.
• Ability to complete duties with minimal supervision.
• Ability to maintain confidentiality.
• Must be computer literate with proficiency in windows-based programs and knowledge to operate general office equipment, software and databases.
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.
• Requires good communication skills, both verbal and written.
• General knowledge of the area including hotel locations and attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Must be able to obtain and maintain a non-gaming permit.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.
Physical Demands / Work Environment:
• Manual finger dexterity as required to perform daily job duties.
• Must be able to frequently sit for prolonged period of times.
• Must be able to occasionally stand for long periods of time.
• Must be able to lift up to 20 lbs.
• Ability to frequently bend, squat and reach.
• Ability to be given verbal and written instruction and apply the instruction accurately.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on radio/telephone conversations, hear and grasp verbal communications and equipment prompts.
• Frequently exposed to tobacco smoke, fumes or airborne particles.

These requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CTFC IS AN INDIAN PREFERENCE EMPLOYER

Important Notice: A resume must be submitted through our hiring portal before the closing date in order to successfully apply for this position.