Manager, Development Strategy in Staten Island, New York at TUNNEL TO TOWERS FOUNDATION

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Tunnel to Towers Foundation is seeking a Manager, Development Strategy, to support the growth of the Foundation's donor base and revenue. The role focuses on identifying growth opportunities across the Development Department, designing the strategies and processes to capitalize on those opportunities, and leading the implementation of recommended solutions. The position is grounded in data and analysis, creating and utilizing the models and benchmarks to assess current operations, identify opportunities for improvement, and measure the effectiveness of strategic initiatives. Change management is central to the role, building readiness, communication, and training plans to support successful implementation. The Manager, Development Strategy will work closely with the Development department and broader Foundation to present findings and recommendations to senior and executive leadership.

Duties and responsibilities

• Develop strategies to expand the donor base through new donor acquisition, retention, and reactivation initiatives. Establish pathways to move donors from their first gift to sustained and major giving, while improving overall donor lifetime value.
• Partner with development teams to design the donor lifecycle.
• Identify opportunities for growth by evaluating untapped geographies, markets, audience segments, fundraising channels, and potential corporate and community partnerships. Develop recommendations for strategic investments, supported by defined goals, targets, and implementation roadmaps.
• Design concrete, actionable solutions. Redesign processes and workflows, introduce new operating models, revise current structures, and clarify roles and responsibilities across teams with improved use of technology.
• Evaluate proposed solutions against operational feasibility, staffing capacity, budget, donor experience, and volunteer impact. Establish measurable outcomes, performance indicators, and timelines while developing implementation plans.
• Lead the implementation of approved recommendations, guiding initiatives from planning through adoption. This includes developing change management strategies, identifying key stakeholders, assessing organizational readiness, coordinating communications and training, establishing adoption milestones, and mitigating potential risks.
• Redesign workflows, role definitions, standard operating procedures and document them for team use. Drive consistent adoption of new practices and monitor post-implementation results to identify areas requiring further improvement.
• Prepare and deliver presentations, briefings, and recommendations to senior and executive leadership. Establish communication protocols, collaborate with Development teams, and other departments to ensure alignment and advance organizational priorities.
• Promote a culture of learning and shared ideas by sharing best practices across teams and advocate for continuous workflow improvement.

• Minimum of a bachelor’s degree required. Master's degree (MBA, MPA or related field preferred); formal change management training or certification, a plus.
• Minimum of 5-7+ years of progressive experience in management consulting, corporate strategy, business operations, sales operations, or development/fundraising strategy.
• Direct consulting experience at a management consulting firm or in an internal strategy/consulting function, demonstrating ownership of analytical workstreams.
• Proven history of developing solutions and leading organizational changes through adoption
• Experience developing stakeholder growth, acquisition, and retention strategies and translating them into measurable goals, targets, and actionable plans.
• Strong quantitative and analytical skills including modeling and scenario analysis.
• Proficient in Microsoft 360 Office Suite, business intelligence tools, Salesforce (NPC), and AI
• Ability to deliver dynamic presentations and engage with senior and executive leadership.
• Excellent written and verbal communication skills.
• Ability to prioritize work in a fast paced, mission driven environment is essential.
• Pre-employment screening, including a background check, is required.

*Required to work on-site in Staten Island, NY

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.