Receptionist at Lotus Professional College – Richmond, Virginia

SUMMARY: We are seeking a Dynamic Receptionist to oversee our front desk operations and perform a range of administrative and clerical tasks. As the first point of contact for our organization, you will play a crucial role in creating a welcoming atmosphere for prospective students and clients. In this role, you will provide essential administrative support throughout the company, ensuring that all interactions are positive and professional. A successful candidate will have a friendly, upbeat personality, as customer service is a key component of this position. Strong multitasking and stress management skills are vital for thriving in our fast-paced environment. Ultimately, your primary responsibility will be to ensure the front desk operates smoothly, welcoming guests warmly and executing all administrative duties to the highest standards.

HOURS: Monday-Friday 5:30-10:15 PM & Saturday 8:30-5:30

DUTIES AND RESPONSIBILITIES:

• Answer, Screen, and Forward Phone Calls: Professionally handle incoming calls, screen for appropriate routing, and ensure timely responses to inquiries.
• Check Voicemails: Regularly monitor and respond to voicemails in a timely manner, addressing any client or staff inquiries.

• Close Facility: Ensure the facility is closed and secured each day, ensuring all necessary operational tasks are completed.
• Campus Security Authority (CSA) Training: Complete required CSA training as provided, ensuring compliance with safety and security protocols.
• General Clerical Support: Perform a variety of administrative tasks, including data entry, filing, and managing correspondence, as needed to support day-to-day operations.
• Reception Area Maintenance: Maintain a clean, organized, and welcoming reception area always.
• Office Supply Management: Routinely order office supplies based on inventory levels, ensuring necessary materials are always available without prior notice.
• Retail Display Maintenance: Regularly maintain and stock retail displays, ensuring items are neatly arranged and inventories are tracked. Keep an accurate inventory log for record-keeping.
• Provide Accurate Information: Offer precise and clear information to clients and staff both in-person, over the phone, and via email.
• Mail & Package Management: Handle both incoming and outgoing mail and packages. Check and route mail to appropriate staff in a timely manner.
• Staff Communication for Supply Orders: Send a monthly email to staff to inquire about supply needs and maintain a log of supply orders.
• Printer & Toner Management: Ensure that office printers are stocked with paper and monitor toner and ink levels to maintain functionality.
• Client Transaction Review & File Management: After each clinic, review transactions, create client folders, label, and re-file intake forms to ensure client records are up to date.

*Bonus Points: Familiar with Mind and Body Software*

QUALIFICATIONS:

• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions and basic accounting procedures.
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office
• Strong interpersonal skills.