Patient Access Specialist - Clinic at Froedtert South, Inc. – Pleasant Prairie, Wisconsin

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.

Experience in a health care business or receptionist environment.

Excellent computer and customer services skills.

Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.

Familiarity with internet, email and Microsoft office.

Effective written and verbal communication skills required.

Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity

Experience in patient registration, insurance verification and health insurance plans.

Schedules, reschedules and cancels patient appointments

Executes pre-arrival registration by adhering to registration standards

Accurately identifies and enters patient’s insurance coverage

Performs check-in/check-out functions for patient appointments

Collects all applicable copays, patient balances, pre-payments and self-pay payments for services

Manages and resolves assigned departmental WQs

Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team

Proficient use of healthcare software utilizing established standards