Divisional Nurse Manager at Trinity Health - IHA – Ann Arbor, Michigan

POSITION DESCRIPTION:

This position operates in a dual capacity as both a Divisional Nurse Manager supporting multiple assigned Divisional Regions and as a Nurse Manager in Clinical Departments.

As Divisional Nurse Manager, works with Division Leadership to develop, write and implement clinical workflows and protocols. Is responsible to support offices when there are nursing shortages, trains all new nurses in assigned regions and leads and organizes Nurse Leadership meetings.

As a Nurse Manager, is responsible for supervising the staff and functions of the Clinical Department, which may include Nurses and Medical Assistants. The goal is to provide daily operational oversight of clinical staff and facilitate enhanced, efficient, effective and coordinated patient care through professional clinical leadership. Oversees clinical policy and procedure compliance. Works closely with the Practice Leadership and provides active and timely feedback on advancement of IHA Quality and Performance Improvement initiatives and site goals.

ESSENTIAL JOB FUNCTIONS – DIVISIONAL NURSE MANAGER:

Provides active and timely feedback to Practice Leadership on advancement of IHA Quality and Performance Improvement initiatives and goals at site.

Is team liaison for provider and staff on communication and clinical site development issues.

Works with Practice Operations and Quality Leadership to develop and implement clinical workflows and protocols.

Organizes and develops plans to support offices when there are nursing shortages.

Trains all new nurses in assigned regions on Workflows and protocols.

Leads and organizes Nurse Leadership meetings; creates agenda, follows up on outstanding items, coordinates offices’ feedback and rolls out new processes and workflows.

Active membership in Divisional meetings such as Divisional Leadership, EMR and Quality.

ESSENTIAL JOB FUNCTIONS – NURSE MANAGER:

Administrative and Supervision

Supervises department staff, including recruiting and hiring, scheduling, approving timesheets, submitting payroll information, training, resolving conflicts and patient complaints, ensuring policies and procedures are followed in compliance with federal regulations and acting as a liaison between providers and staff.

Assists with hiring, orientation, training and coaching of clinical staff.

Facilitates standardized triage nurse training for Service Center and Primary Care offices.

Maintains appropriate triage coverage for all sites by adjusting support in real-time as needed.

Evaluates or gives input into the performance of clinical staff, recommends merit increases, promotions and disciplinary actions in accordance with IHA Human Resources and service guidelines. Performs annual Clinical Competency assessments.

Together with providers, develops and clarifies clinical office protocols for office staff.

Nursing Leadership

Provides ongoing communication to physicians, office leadership and staff regarding pertinent clinical issues from respective committees.

Collaborates with office leadership on efforts to build and maintain effective teams among the office employees.

Assists the site medical directors in assuring adequate clinical staff training and competence. Participates in new clinical staff orientation related to all of the responsibilities outlined in this description.

Participates in patient experience and patient relations and concerns.

Acts as a clinical resource for staff and providers.

In collaboration with provider and office leadership, incorporates Quality and Continuous Improvement strategic goals into office activities to ensure their achievement.

Clinical Functions

Maintains proper documentation of patient information in a timely, accurate manner to ensure continuity of patient care.

Communicates instructions and test results to patient as directed by provider. Shares patient information with provider.

Schedules appointments.

Calls in prescriptions as directed by provider.

Tracks and informs patient of laboratory/diagnostic test results as directed by physicians.

Answers telephone according to written protocol and/or provider instruction.

Provides patient/family education as directed by providers.

Other Responsibilities

Supports other offices, attends required meetings and training, and participates in committees as requested.

Performs other duties as assigned and works within scope of RN licensure.

ORGANIZATIONAL EXPECTATIONS:

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.

Must be able to work effectively as a member of the Clinical Care team.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.

Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.

Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.

Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.

Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

Uses resources efficiently.

If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s degree/graduate of an accredited Registered Nursing Program.

CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE: 5 years of clinical experience in a medical or physician office; discipline-specific experience is strongly preferred. Supervisory experience is required. College coursework in managerial training, preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

Knowledge of nursing and patient care principles and procedures related to position responsibilities.

Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

Proficient/knowledgeable in medical terminology.

Maintains complete knowledge and complies with all relevant insurance, CPT coding and diagnosis guidelines.

Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Epic, Microsoft Office (Outlook, Word, Excel) email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to read, understand and respond to detailed written and oral instructions.

Ability to speak before groups of people, either in-person or virtually,

Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.

Ability to work effectively with various levels of organizational members and diverse populations including Trinity Health staff, providers, patients, family members, vendors, outside customers and community groups.

Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.

Ability to exercise sound judgement and problem-solving skills.

Ability to make medical decisions as required by position, working within the scope of licensure.

Ability to perform mathematical calculations needed during the course of performing basic job duties, e.g., calculating proper dosages for immunizations.

Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

Ability to handle patient and organizational information in a confidential manner.

Ability to drive to other office/practice sites and meeting and training locations.

Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

Physical activity that often requires keyboarding, phone work and charting.

Physical activity that often requires time working on a computer.

Physical activity that often requires lifting over 50 lbs.

Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.

Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.

Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.