Assistant Branch Manager MI at InTouch Credit Union – Rochester Hills, Michigan

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.

As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Assistant Branch Manager to join our dynamic Branch Operations team.

Pay & Incentive

• Our ideal candidate will make anywhere between $55,134.00 - $58,197.00 for this role.
• This role is eligible to participate in the ITCU Exempt Employee Incentive Program, which can pay up to 11% of the annual salary, prorated based on the date of hire. (This incentive is based on the credit union achieving established service and financial measurements).

Education/Certification:

• Bachelor’s degree in business, Finance, or a related field preferred or commensurate professional experience.

Experience:

• Five (5) plus years of hands-on experience in financial services, banking, or member relationship management.
• Three (3) plus years of leadership experience with a strong focus on coaching and team development.
• Strong understanding of financial consultative services, lending, and digital banking solutions.

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.

• Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:45am–12:45pm. Number of Saturdays worked may increase based on business needs.
• Effective coaching and mentoring with ability to motivate and influence.
• Serve as a trusted consultant, guiding members through personalized financial solutions.
• Conduct in-depth financial consultations to understand member financial needs and recommend tailored deposit, lending, and wealth management solutions.
• Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
• Knowledge of consumer deposit and loan products and services.
• Promote a consultative, relationship-driven service mindset across the team.
• Monitor team performance, member engagement, and financial solutions’ adoption to drive continuous improvement.