LEAD ASSOCIATE at Fox Cities Habitat for Humanity – Appleton, Wisconsin

Position Summary:

• Open/close store in absence of management.
• Oversee front-of-store operations, cash handling, and customer service.
• Maintain clean, safe, and organized workspaces.
• Ensure consistent pricing and effective signage to drive sales.
• Assist in implementing markdown systems used to ensure adequate inventory turn.
• Work collaboratively with the management team and staff to maintain a positive, supportive and mission focused work culture.

• Support donation intake, inventory management, and markdown processes.
• Assist with merchandise transfers and monthly/year-end inventory reporting.
• In coordination with the Store Manager, support in-store and special events such as sales, classes, donation drives, recycling events, orientations, and training.
• Communicate donation guidelines clearly to donors.

• Train, supervise, and evaluate volunteers.
• Supervise hourly staff when managers are absent.
• Foster a positive, mission-driven work culture.
• Provide input, document, and address comments and grievances in a timely and professional manner.
• Assume responsibility for the store in the absence of the Store Manager.
• Oversee and maintain daily and weekly volunteer assignments while providing training, supervision and evaluation of store volunteers in a positive and affirming manner.

• Promote and enforce safety procedures.
• Ensure proper documentation of incidents and accidents.

• Produce signage and support special events (sales, donation drives, etc.).
• Participate in POS system operations and reporting.
• Assist in staff development and communication by contributing supporting content for weekly staff meetings.
• Help cultivate donor relationships with individuals and businesses.

• Retail, warehouse, and inventory experience.
• Strong communication, organization, and time management skills.
• Ability to operate material handling equipment (training provided).
• Proficiency in Microsoft Office and POS systems.
• Demonstrated ability to handle multiple and changing projects, deadlines and priorities.
• Valid drivers license with a good driving record.
• Certifications for Forklift, First Aid and CPR (provided by HFH).
• Commitment to Habitat for Humanitys mission.