Store Manager at Fox Cities Habitat for Humanity – Appleton, Wisconsin

The Store Manager plays a key leadership role in overseeing the daily operations of the ReStore. This position is responsible for maximizing sales performance, strengthening customer and donor relationships, and building a collaborative, mission-driven team. The Store Manager ensures a safe, welcoming, and efficient environment for volunteers, donors, shoppers, and staff while advancing Habitats mission.

Partner with the Director of ReStore to shape and execute the stores strategic direction, with a focus on profitability and mission impact.

Lead donation procurement efforts to ensure efficient operations, strong donor relationships, and consistent, high-quality inventory flow.

Implement merchandising, sales, and markdown strategies to maximize sales per square foot and ensure efficient inventory turnover.

Oversee inventory management, cash handling, and security procedures to ensure accuracy and compliance.

Monitor market trends and adjust pricing strategies to remain competitive.

Maintain clear donation acceptance guidelines and manage a purchased product program to keep inventory well-stocked and appealing.

Ensure the store environment is clean, organized, safe, and visually engaging.

Oversee store opening and closing procedures.

Serve as the point-of-sale (POS) system expert, ensuring proper training, documentation, and usage.

Collaborate with marketing and store leadership to plan and execute promotions, events, and social media initiatives.

Promote and maintain a culture of safety across all operations.

Provide ongoing training to ensure safe practices, proper documentation, and compliance with safety standards.

Partner with the Director of ReStore to identify and cultivate new in-kind donors.

Support and implement strategies to increase the quantity, consistency, and quality of donations.

Contribute to budget planning and monitoring performance, making operational adjustments as needed to stay within budget.

Foster a collaborative, inclusive, and mission-focused work culture.

Provide leadership, direction, and support to staff and volunteers.

Ensure policies and procedures are understood and followed.

Evaluate performance, recognize contributions, and address concerns in partnership with Human Resources when needed.

Maintain appropriate staffing levels in collaboration with the Volunteer Coordinator.

Address feedback, concerns, and grievances in a timely and professional manner.

Build strong internal relationships with staff and volunteers.

Serve as a positive representative of Habitat for Humanity with donors, shoppers, and community members.

Experience in retail operations and volunteer management.

Valid drivers license with a good driving record.

Ability to safely operate a forklift, pickup truck, and box truck (certifications provided by Habitat for Humanity, with expectation to maintain status).

Strong leadership and interpersonal skills, with the ability to work effectively with individuals from diverse backgrounds.

Demonstrated experience training, supervising, and developing staff in a positive, consistent, and safety-focused manner.

Excellent organizational and time management skills.

Ability to build and maintain effective internal and external relationships.

Commitment to a mission-driven, values-based organization.

Proficiency in Microsoft Office and point-of-sale (POS) systems.

Certifications in Forklift, First Aid, and CPR (provided by Habitat for Humanity, with expectation to maintain status).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is REGULARLY required to SIT, STAND, WALK, USE HANDS OR FINGERS, HANDLE OR FEEL; REACH WITH HANDS AND ARMS; TALK OR HEAR. The employee may OCCASIONALLY lift and/or move up to 50 pounds.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional duties as assigned.

Greater Fox Cities Area Habitat for Humanity is an Equal Employment Opportunity employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability or other protected status.