Parcel Shipping Associate at iGAM SOLUTIONS – Detroit, Michigan

The Parcel Shipping Associate plays a key role in ensuring accurate and timely movement of equipment through our warehouse and ecommerce sites. This position is responsible for handling all aspects of small package and parcel shipping — from packing and staging odd-sized and fragile industrial equipment to verifying part numbers and inspecting quality pre-shipment. In addition, the role supports our ecommerce/eBay by fulfilling online orders, assisting customers, and helping resolve issues. The Parcel Shipping Associate acts as a link between the warehouse floor and online sales, keeping inventory flowing smoothly, accurately, and safely.

The essential functions include, but are not limited to the following:

· Safely operate a forklift to pick and move equipment.

· Pack equipment using SpeedyPacker, stretch wrap, banding, and other protective materials.

· Handle odd-sized and used industrial equipment with care, ensuring secure shipments.

· Pull, pick, and stage items accurately for shipping.

· Verify part numbers, quantities, and quality of outgoing items.

· Inspect equipment for defects or damage and report issues.

· Assist with receiving inbound deliveries, including triaging equipment for listing.

· Support additional warehouse duties such as inventory audits, listings, and general organization.

· Provide customer service support, including resolving order issues, coordinating shipping details, and ensuring customer satisfaction.

· Assist with ecommerce operations: monitoring orders, answering buyer questions, and helping resolve disputes or returns as needed.

• High School Diploma preferred

· A minimum of 2 years related experience

· Thorough knowledge of industrial equipment a plus

• Previous experience in shipping, receiving, or warehouse operations.

· Forklift experience required.

· Familiarity with SpeedyPacker or similar packaging equipment preferred.

· Experience with eBay or other e-commerce platforms a plus.

· Customer service skills: problem-solving, issue resolution, and professional communication.

· Ability to lift 50+ lbs regularly.

· Strong attention to detail and accuracy in verifying parts and paperwork.

· Reliable, team-oriented, and safety-conscious.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 100 pounds at times.
• Must be able to access and traverse the facilities.