People Operations Manager at 3D Model Management – New York, New York

3D Model Management (3DMM) is a rapidly growing design-technology company delivering high-precision LiDAR scanning, Scan-to-BIM modeling, and digital-twin services for Fortune 100 clients worldwide. With global teams and industry-leading workflows, we help organizations capture, understand, and manage their built environments at scale.

Join us:

• Join 3D Model Management as a People Operations Manager, where your leadership and operational insight will directly support our continued expansion across the U.S. and internationally. This role offers the opportunity to shape the people-focused backbone of a fast-growing reality-capture organization while developing long-term systems for scale.

Job Overview:

• We are seeking a People Operations Manager to support and scale 3D Model Management’s growing global workforce, with a primary focus on managing the U.S.–based Laser Scanning Technician team and coordinating with the Production People Ops Manager in Argentina.
• This role blends HR management, operational optimization, and business development support to ensure our teams are engaged, high-performing, and aligned with 3DMM’s rapid growth in the LIDAR, Scan-to-BIM, and digital-twin sectors.
• The ideal candidate will bring strong people-management experience, a proactive operational mindset, and an interest in helping develop internal processes, staffing models, and culture-building initiatives that support both U.S. and international teams.
• This position is hybrid, NYC-based, with periodic travel to project sites or team hubs.

Responsibilities:

• Lead the people-management lifecycle for U.S. Laser Scanning Technicians including hiring, onboarding, performance management, scheduling, travel coordination, and professional development.
• Work closely with the Production People Ops Manager in Argentina to maintain alignment across global teams, project staffing, quality expectations, and workload distribution.
• Develop, document, and refine standardized operating procedures across HR workflows, staffing models, performance tracking, and internal communication.
• Support cross-departmental coordination between Scanning, Production, QA/QC, and Leadership to ensure operational continuity.
• Handle employee relations, conflict resolution, periodic reviews, and coaching for field technicians.
• Oversee compliance with U.S. labor standards, health & safety best practices, and internal HR protocols.
• Maintain company culture initiatives, including engagement, recognition programs, training pathways, and feedback loops.
• Collaborate with leadership to forecast staffing needs and assist in recruiting pipelines for scanning and production roles.
• Assist Business Development efforts by preparing staffing plans, skill matrices, org charts, and operational input for proposals or client onboarding.
• Coordinate with Finance & Ops to support scheduling, payroll inputs, travel reimbursements, time tracking, and cost-model accuracy.
• Provide reporting to leadership on team utilization, performance indicators, retention trends, and operational risks.

Requirements:

• Strong background in People Operations, HR, or team management (preferably within technical, field-based, or distributed teams).
• Ability to manage multiple schedules, personalities, travel rotations, and shifting workload demands.
• Experience implementing SOPs, performance systems, or HR processes in a scaling environment.
• Strong communication skills and comfort working with cross-functional teams in multiple countries.
• High attention to detail, organizational strength, and a solutions-oriented mindset.
• Ability to handle sensitive HR matters with confidentiality and professionalism.

Nice to have:

• Familiarity with project-based or field-service operations
• Interest in building design, construction technology, or reality-capture industries

Compensation:

• Full-time salaried role
• Bonus Opportunities

• Medical, Dental & Vision insurance
• WFH Flexibility
• Life insurance
• PTO
• Professional development assistance
• Relocation assistance

• Monday to Friday
• Occasional travel as needed
• Hybrid in New York City, NY, 10002