Director of Audio Visual in Kansas City, Missouri at ON Services

ON Site is the in-house division of ON Services, a national provider of live event production solutions supporting corporate events, trade shows, and venue-based experiences. ON Site partners directly with hospitality venues to deliver seamless audio visual services as an integrated part of the venue team.

ON Services is built on a commitment to creating powerful experiences that move audiences through technical expertise, creative execution, and operational excellence. Services include audio, video, lighting, scenic design, and event technology solutions tailored to each client and environment.

Guided by core values of Integrity, Innovation, Leadership, Team Achievement, Environment, and Trust & Mutual Respect, ON Site focuses on delivering consistent, high-quality service within fast-paced hospitality environments.

About the Role

ON Site is seeking a Director of Audio Visual to lead and manage audio visual services within a hospitality environment. This role is responsible for the overall performance of on-site AV operations, including sales, client relations, financial oversight, and team leadership.

This position plays a critical role in ensuring successful event execution while maintaining strong property relationships and delivering a high level of service to both venue partners and end-user clients. The Director of Audio Visual is expected to lead by example, uphold operational standards, and drive continuous improvement across all aspects of the business.

Responsibilities

• Overall management of audio visual services in a hospitality environment
• Emphasis on sales, property relations, account management, equipment and labor scheduling, personnel management
• Train, mentor, and coach direct reports
• Equipment inventory and quality control
• Ensure billing and accounting functions are accurate and in compliance with SOX guidelines
• Understand financial reports to inform and facilitate process and profit improvement
• Promote exemplary customer service to both facility customer/partner and end-user clients
• Maintain a professional image, as well as a safe and healthy work environment
• Complete all required daily paperwork and ON Site training

What We’re Looking For

• High school diploma or GED required; bachelor’s degree preferred
• Six years’ experience with in-house audio visual services
• Background in music, recording, audio visual, computers, or related technology fields preferred
• Strong written, verbal, and comprehension skills in English; second language helpful
• Strong organizational skills and attention to detail
• Proficiency in basic computer skills including Microsoft Office
• Knowledge of business operation fundamentals including profit and loss, inventory control, and logistics
• Ability to work well under deadlines and high-pressure environments with strong problem-solving skills

Work Environment & Physical Requirements

• Ability to lift and carry up to 50 pounds as needed
• Requires physical mobility including standing, walking, climbing, bending, and repetitive motion
• Work performed indoors and outdoors as needed
• Ability to operate office and audio visual equipment

Why Join ON Services

• Be part of a company that blends technical production with hospitality excellence
• Work in an environment where no two events are the same
• Join a team that values craftsmanship, accountability, and strong partnerships
• Be part of a trusted provider known for delivering high-quality event experiences
• Gain exposure to a variety of venues, clients, and event types

Benefits

• Comprehensive medical, dental, and vision insurance options
• Health savings account (HSA) and flexible spending accounts (FSA)
• 401(k) retirement plan with company match
• Company-paid life and AD&D insurance
• Short-term disability coverage (company-paid) and long-term disability options
• Voluntary benefits including accident, critical illness, and hospital indemnity coverage
• Paid time off, including vacation and holidays
• Employee Assistance Program (EAP)
• Legal and identity protection services
• Pet insurance options

ON Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.